Optus Standard Agreements
To understand your rights and obligations in relation to your service, you should read all the relevant documents. The Standard Agreement for personal customers' service is made up of the Consumer Terms, Service Description, Standard Pricing Table and Appendices referred to.
Prepaid
- Consumer Terms (Word Document)
- Prepaid Mobile Service Description (Word Document)
- Prepaid Mobile Service Standard Pricing Table (Word Document)
- Fair Go Policy - Appendix S (Word Document)
- Appendix Y - Value Added Services (Word Document)
Please also refer to the relevant Appendices for your prepaid mobile service.
Post Paid
- Consumer Terms (Word Document)
- Fair Go Policy - Appendix S (Word Document)
Mobile
- Digital Mobile Service Description (Word Document)
- Digital Mobile Broadband Service Standard Pricing Table - Section 1 (Current Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 1 (General Information and Call Charges) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 2 (Current Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3 - Part 1 (Special Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3 - Part 2 (Special Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3 - Part 3 (Special Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3 - Part 4 (Special Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3 - Part 5 (Special Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 3a (Special Promotional Consumer Plans) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 4 – (Current Offer Pricing Plans for Small or Medium Business Customers) (Word Document)
- Digital Mobile Service Standard Pricing Table - Section 5 Part 2 – (Pricing Plans Only Available as a Special Offer to Small or Medium Enterprise Customers) (Word Document)
- Device Payment Plan - Appendix D (Word Document)
- Appendix Y - Value Added Services (Word Document)
Please also refer to the relevant Appendices for your digital mobile service.
Satellite Services
Mobilesat Inmarsat Service
- Consumer Terms (Word Document)
- MobileSat Service Description (Word Document)
- MobileSat Service Standard Pricing Table (Word Document)
Please also refer to the relevant Appendices for your MobileSat Inmarsat service.
Optus Thuraya Mobile Satellite Service
- Consumer Terms (Word Document)
- Thuraya Mobile Satellite Service Description (Word Document)
- Thuraya Mobile Satellite Service Standard Pricing Table - Section 1 (General Information and Charges) (Word Document)
- Thuraya Mobile Satellite Service Standard Pricing Table - Section 2 (Pricing Plans) (Word Document)
- Thuraya Mobile Satellite Service Standard Pricing Table - Section 3 (Special Consumer Pricing Plans) (Word Document)
- Fair Go Policy - Appendix S (Word Document)
- Appendix Y - Value Added Services (Word Document)
Please also refer to the relevant Appendices for your Thuraya Mobile Satellite service.
More from Optus
Customer Service
About Us
Connect with us
© 2026 Singtel Optus Pty Limited
Optus acknowledges the Traditional Custodians of the lands, waters and skies across Australia. We pay our respects to Elders past and present and honour the strength and continuity of the world's oldest living cultures.