Access and Inclusion Action Plan 2024-2029
Optus continues its commitment to creating a connected and optimistic future, removing barriers, and championing the inclusion of people with disability through technology and telecommunications.
We have refreshed our Access and Inclusion Action Plan (PDF 9MB), setting out a series of commitments and strategic initiatives under three pillars, for the next five years.
This plan will help strengthen our foundation and continue to remove barriers for people with disability. Whether they be our people, our customers or community members, we will set out a course to become a disability confident organisation.
Find out more about the positive changes we’re making to improve your experience:
Access and Inclusion Action Plan 2024-2029 Digital (PDF 9MB) Access and Inclusion Action Plan 2024-2029 Easy English (PDF 13MB)
Accessible Technology
At Optus, we’re committed to providing the latest in accessible technology to enable everyone to connect, communicate, and engage with the world around them.
Optus partners with brands such as Apple, Google, Microsoft, and Samsung to offer a range of devices with accessibility in mind.
For a comprehensive overview of device accessibility features and recommendations, visit Global Accessibility Reporting Initiative or Accessible Telecoms.
Teletypewriters
Optus offers the option of TTY (Teletypewriter) telephones. TTYs are specially designed landline telephones, which assist people who are deaf or who have speech / hearing impairments to communicate with others. There are two TTY telephones on offer the Uniphone 1150 and the Superprint 4425.
For further information on these telephones, contact us or visit our TTY Handsets page. You must have an active Optus landline service to access this service.
Digital Accessibility
We strive to provide the best possible experience from our website. Our site accessibility guide offers information, tools, and options to support accessibility.
Accessibility and Optus Retail
Optus has refurbished our branded retail stores nationally to ensure fully inclusive spaces for all customers. With careful consideration given to layout, signage, and accessibility features, we have ensured an accessible experience for customers with diverse needs.
All Optus stores offer assisted listening devices, sensory and/or quiet times, as well as wheelchair accessibility.
To find out more about the accessibility features at your local Optus store go to the Hidden Disability Sunflower locations map below.
Hidden Disability Sunflower Program
Optus is a proud Hidden Disabilities Sunflower program partner, supporting the needs of customers who have a non-visible disability, such as autism, dementia, low vision or chronic pain.
The training of Optus staff provided by the Hidden Disability Sunflower program ensures that our team members are equipped to provide the necessary support discreetly and respectfully to customers, fostering a shopping experience that is both comfortable and accessible.
By wearing the Hidden Disability Sunflower, customers can signal their need for additional support in a way that is recognised and respected by our staff.
For more detail, go to the Hidden Disabilities website.
Accessible services
Optus promotes access to the National Relay Service (NRS), an Australian Government initiative funded by a levy on eligible telecommunications carriers including Optus. This helps people who are deaf or hard of hearing to communicate.
Specific Support
If you require specific or additional support, especially regarding accessibility, please contact the Optus Specialist Care team.
They are a dedicated service team that can assist people with disability who may be experiencing significant challenges in accessing and managing their communication services.
View the support page or call 1800 470 291.
Access and Inclusion Action Plan 2024-2029
Optus continues its commitment to creating a connected and optimistic future, removing barriers, and championing the inclusion of people with disability through technology and telecommunications.
We have refreshed our Access and Inclusion Action Plan (PDF 9MB), setting out a series of commitments and strategic initiatives under three pillars, for the next five years.
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