Enabling your ZTE modem/router to work with Optus

In this article, we'll help you set up your ZTE modem to help you get connected to our network as smoothly as possible.

We support a range of modems, but as every device is a little different, it's important to check if your modem is compatible. If you run into any issues, we'll do our best to get your nbn® modem working, though support for non-Optus modems is limited.

Remove carrier specific settings

1. In your internet browser, type http://192.168.20.1 into the browsers address bar and press enter
2. Login with these details
   • Username: admin
   • Password: admin
     • Ensure you are logged in as 'admin'. Logging in as 'user' will hide a number of settings that need to be changed.
3. Navigate to the 'DSL' tab
4. Remove the following items that are defaulted to your previous provider

Note: you will not be able to delete the settings in "Management and Diagnosis" under TR-069.

Enable IPoE

1. Navigate to the 'Ethernet' tab on the WAN page
2. Delete any existing Ethernet connections
3. Select 'Create new item'
4. Input the following settings:
   • Connection Name: Optus (or name of choice)
   • Type: Routing
   • Service list: Internet
   • Link Type: IP
   • IP Version: IPv4
   • IPv4 Type: DHCP
   • NAT: On
   • VLAN: Off
5. Select 'Apply'
6. Select the 'DSL' tab and delete all items.
7. Restart modem router, if necessary