OptusNet Email

No, we’re not shutting down our OptusNet service. In fact, we’re investing in the service to improve its functionality, security and the overall experience for our customers.

Customers with an eligible Optus product or service* will continue to access their Optusnet email service at no additional charge on the OptusNet Basic plan. Don’t worry, we’ll notify you if this ever changes and present options before any charging would occur, so that you can decide what you’d prefer to do.

If you don’t have any eligible Optus product or service with us and have an active Optusnet email service, we will be contacting you to discuss your options.

For more information about the OptusNet plans, see above.*An eligible product or service currently means a mobile broadband, NBN, 4G or 5G Home internet, postpaid mobile, Fetch, and connected devices (each an eligible service) and does not include Optus Sport and prepaid mobile services.

If you use webmail to access your OptusNet service, you’ll notice a new look mailbox interface that we hope you enjoy using. It will continue to be easy to use and navigate. When you first access your new mailbox, you’ll be provided with a tutorial to help you get the most from this new interface.