Enabling your Netcomm modem/router to work with Optus

In this article, we'll help you set up your Netcomm modem to help you get connected to our network as smoothly as possible.

We support a range of modems, but as every device is a little different, it's important to check if your modem is compatible. If you run into any issues, we'll do our best to get your nbn® modem working, though support for non-Optus modems is limited.

NetComm NF10WV

Resetting your modem may resolve any connectivity issues. Using a pin or paper clip, insert it into the 'reset' hole on the back of the modem and hold it for 10 seconds. Allow around 5 minutes for the modem to perform a reset.

If that does not work, follow these steps, depending on your technology type.

For FTTP/HFC/FTTC technology types

In your internet browser, type http://192.168.20.1 into the browsers address bar and press enter
Login with these details:
- Username: admin
- Password: admin
Select 'Advanced setup' then 'WAN'
Remove the row by checking the 'Remove' tickbox and selecting 'Remove'
Navigate to 'Basic setup' and select 'Ethernet WAN' and then Next
Select 'IP over Ethernet (IPoE)' and then Next until a summary screen is presented and select 'Finish'
Restart modem, if necessary - it may take some time for your settings to update

For FTTN/FTTB technology types

In your internet browser, type http://192.168.20.1 into the browsers address bar and press enter
Login with these details:
- Username: admin
- Password: admin
Select 'Advanced setup' and then 'WAN'
Remove the row by checking the 'Remove' tickbox and selecting 'Remove'
Select 'Add'
From the dropdown, select ptm0/(0_1_1) and then Next
Select WAN Service Type: Internet Protocol over Ethernet (IPoE)
Enter Service Description: amaysim
Network Protocol Selection: IPv4 Only
Select Next until you reach a summary screen titled 'WAN Setup - Summary screen'
Select 'Apply/Save'
Restart modem, if necessary - it may take some time for your settings to update

NetComm NF18ACV

You may need to change your NetComm NF18ACV to use a dynamic IP. Depending on your technology type, you will need to follow different instructions.

In your internet browser, type http://192.168.20.1 into the browsers address bar and press enter
Login with these details:
- Username: admin
- Password: admin
Select 'Run quick start wizard'
Depending on your technology type:
- FTTN:
  - Select 'VDSL' and then 'Dynamic IP'
- Other:
  - Select 'Ethernet WAN' and then 'Dynamic IP'
Navigate through the following steps to configure your modem.