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Billing and recharge

Help and Support

From understanding your bill to recharging your service, we've got everything you need to keep on top of your Optus account.

What do you need help with?

Popular articles

  • Automatic Payment plans explained
  • Optus Choice Plus tax invoice explained
  • Managing your automatic payments
  • Understand my bill
  • View and track usage
  • Control your costs
  • Switch paper bills on or off
  • Prepaid recharge

Payment options

  • Set up, change or cancel direct debit
  • How to pay your bill
  • Switch paper bills on or off
  • Report a payment/restore your service
  • Request more time to pay your bill
  • Late payment & other billing fees
  • Device/handset repayments & credits
  • Payment changes via self-service
  • GST on your bill

Charges & fees

  • Request a refund or transfer of a credit balance
  • How to view your payment history online
  • What am I charged for going over my data limit?
  • Missing payment/incorrect account paid
  • How to get your bill's balance & due date

Understanding your bill/invoice

  • Your bill explained
  • Optus Choice Plus tax invoice explained
  • I don't recognise a number charged on my bill
  • Understanding your final bill
  • How to view your online bills or get reprints
  • How to monitor & control your bills
  • How to view or request itemised usage
  • What does eligible for plan benefit mean?
  • How to change your bill's postal or email address
  • What is pro-rata?

Mobile Prepaid recharge

  • What is Prepaid Mobile?
  • Top up/recharge your Prepaid Mobile service
  • Add, change or remove Prepaid AutoRecharge
  • Recharge/voucher troubleshooting

Mobile Broadband recharge

  • How to check your Prepaid Mobile Broadband balance & expiry date
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My Optus app

Check out the My Optus app to monitor your usage, check and pay your bills, message us for 24/7 support and more.
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My Account

Manage all your services easily with My Account. View your bills, check your usage, update your settings and so much more.
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  • Critical Information Summaries
  • Standard Agreement
  • Privacy, Security & Safety
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