Internet

NBN Service

Consumer Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 13 August 2026 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Broadband on NBN Service.

Dial Up

Consumer Terms (Word Document)

Dial Up Internet Service Description (Word Document)

Dial Up Internet Service Standard Pricing Table (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Dial-Up Internet service.

Cable

Consumer Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 26 August 2024 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Cable Internet service.

DSL

DSL Internet Service

Consumer Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 26 August 2024 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your DSL Internet service.

DSL Direct Internet Service (DSL Service Connected, Via An Access Line, To Our Network)

Consumer Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 26 August 2024 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your DSL Internet service.

Mobile Internet

Mobile Internet Service

Consumer Terms (Word Document)

Mobile Internet Service Description (Word Document)

Mobile Internet Pricing Table - Section 1 (Current Pricing Plans) (Word Document)

Mobile Internet Pricing Table - Section 2 (Special Pricing Plans) (Word Document)

Device Payment Plan - Appendix D (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Mobile Internet service.

Prepaid Mobile Internet Service

Consumer Terms (Word Document)

Prepaid Mobile Internet Service Description (Word Document)

Prepaid Mobile Internet Pricing Table (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Prepaid Mobile Internet service.