Corporate Employee Plans Support Home 

• Contact us
• International Roaming - Using your service overseas
• Coverage
• Complaint Policy
• Financial Hardship Policy
• Spend Management
• Porting Support
• Accessibility/Disability Policy
• Critical Information Summary
• Usage Information

Contact us

If your enquiry relates to a billing or technical incident please call your service desk or:

General Enquiries & Billing

Call 1300 133 334
Available: 8am - 7pm Monday - Friday

Technical Support & Faults

Call 134 315 (Option 1 then Option 2)
Available: 24/7

 

International Roaming - Using your service overseas

Your included value allowance does not apply to phone usage if you're overseas and the charges for using your mobile overseas are more expensive.

For more information click here.

 

Coverage

Check your Coverage here.

Find out about 4G/LTE here.

Complaint Policy

Optus aims to lead Australia in delivering outstanding customer experiences. We aim to provide a quick and effective resolution of your concerns and difficulties.

You have a right to make a complaint if you are dissatisfied with our services or how we have handled your enquiry. If you have not received the support you expect, we want you to let us know so we can get it right. We will not charge you for handling your complaint.

Click here to view our Complaint Policy.

 

Financial Hardship Policy

Click here to view the OB Financial Hardship Policy.

 

Spend Management

Optus are able to activate or deactivate the following call and data types to assist with managing your spend.

To activate/deactivate any of the below services please contact the Mobile End User team on 1300 133 334 or via or visit https://www.optus.com.au/enterprise/contact-us for more information.

Usage Alerts

To help you keep track of your Post-Paid Mobile usage we offer free alerts via SMS or email. Optus will let you know via a helpful SMS when you've reached 50%, 85% and 100% of your mobile included monthly value for standard talk and text, or data - whichever comes first.

If you have a data only plan, for example an Optus Employee Tablet plan or Mobile Broadband plan, we will let you know via an email when you have reached 50%, 85% and 100% of your included monthly value for data.

For more information please see this page

Usage alerts are not generated in real-time and a delay of up to 48 hours may be experienced. Due to these potential delays all percentage usage will be an approximation. In the last 48 hours of your billing cycle you may not receive alerts, top up messages or updated details of your usage. If your usage triggers more than one alert within 48 hours you may receive only one alert.

Optus 'yes' International / 1900 numbers

Optus 'yes' International allows a user to call international numbers whilst in Australia, for pricing please refer to Optus 'yes' International. Optus can restrict this service to help manage spend.

1900 numbers are numbers that incur a tariff for accessing their services. Optus can restrict these numbers to help manage spend.

Please note: We can only restrict 1900 and International calls together, we cannot restrict one or the other.

International Roaming

Optus International Roaming allows customers to use your mobile phone to make calls, use SMS and data when you're overseas. For further information click here.

Calls In and Out

Optus provide a feature to restrict all inbound/outbound calls.

Data

Optus provide a feature for customers to disable/enable all data access on your service.

Premium SMS

Premium SMS is billed on a customer's mobile service via Optus on behalf of third party providers.

Optus provides a facility for customers to manage their spend limit for this service. The customer can increase, decrease or restrict this service on their account.

Note: free SMS messages (usually marketing) can still be received while the spend limit is set to $0.

Service Suspension

Optus has the ability to suspend your service temporarily, all features will be disabled. Charges may apply to reactivate the service.

 

Porting Support

How do I transfer my mobile number to an Optus Corporate Employee Plan?

You can transfer or 'port' your existing mobile number to a new Optus Corporate Employee Plan account; however a mobile number can only be ported during the ordering process.

Please note:
Your mobile number must be active for us to successfully bring it over to the Optus network.
If you've already activated your Post-Paid account and have been allocated a mobile number, you will not be able to replace the new number with your old number.

How will I know if my port is successful or rejected?

You will be notified via email if your application has been successful or rejected.

Successful Port:

If successful, your mobile order will be delivered to the Business Address nominated in your application form within 5 - 10 business days dependant on stock availability.

If you are porting a number from another carrier, Optus Consumer prepaid or Optus Consumer post-paid, you will be sent a new SIM card to use with your Phone. Your existing number will be transferred to the new SIM card from 1.00pm the next business day after you receive delivery of your SIM and Handset. This can take up to 4 hours to complete where you will need to switch your handset off and on to refresh it to the Optus Network.

Unsuccessful Port:

If your port has been rejected, you will receive an email from our Customer Care group with the reason for the rejected port and other information needed to complete the port.

What will it cost?

Sometimes if you cancel a contract with another provider early, they may charge you a fee. Be sure to check with your existing provider first as Optus is not liable for any fees incurred as a result of you transferring your mobile service from another carrier.

Who can I contact about a current porting request, or for more information about the porting process?

If you have any questions, concerns or wish to make a complaint about an existing port, you can contact the Mobile End User team on 1300 133 334 or visit https://www.optus.com.au/enterprise/contact-us

Accessibility/Disability Policy

Specialised needs of such customers include (but are not limited to):

• Specialised equipment to access their telephone service.
• Different formats for product information/bills etc.
• Access to a specialised TTY (telephone typewriter) customer service line for the deaf, hearing or speech impaired.

Please note, these may not be available to use with Corporate Employee Plans.

For more information about the services Optus provide, please visit our Accessibility page here.

 

Critical Information Summary

Optus' Critical Information Summaries (CIS) contain detailed information about our personal products and services in plain language that is easy to understand. They are provided to you through the employee plans site to help you make an informed choice when making a purchase. You may download a copy of the relevant CIS in PDF format to your computer through the Employee plan link provided to you by your employer.

 

Usage Information

This guide may help you determine which Post Paid Mobile Service may best suit your needs. Please note this is a guide only and you should read the full details and terms and conditions of any plan you are considering to purchase. Click here for more information.