There are a few factors that can impact your data speed, which includes:

• Your phone - Is your phone 5G compatible?
• Too many data sessions - Do you have any too many apps open?
• Your location - Is 5G available in your area? How far are you from the 5G tower?
• Outages - Is there any unplanned or planned outages near you?
• Interference - Is there anything that could be blocking the signal?
  
  

See how to troubleshoot below.

It's good practice to turn your phone off and on your phone before starting any troubleshooting.

• Close all apps or webpages on your phone
• If you're not connecting to 5G head here for help
• Confirm your phone is compatible with the 5G network here

Note: No need to worry if your phone is not compatible, you can still connect to the 4G network in the meantime.

Let's check the network and coverage in your area.

1. Confirm there's no outages or planned maintenance
2. Check 5G is available
3. Try to remove anything that might be obstructing your connection to the tower
4. If possible, see if your speeds improve when you're near a window or outside
5. If you're unable to connect to the Internet from your mobile, see our troubleshooting tips for Internet connectivity

If you're still having an issue, please see Further help for the next step.

Have more questions about 5G? Head here for all the information you need.