Slow Speeds / Dropouts: Mobile Internet Troubleshooting

There are a few reasons you may be experiencing slow data speeds. It may be due to environmental factors, high volume web traffic or your device. These troubleshooting steps can help to resolve your problem.

• Where possible, switch off WiFi/Bluetooth on all your connected devices and (if possible) plug directly into your mobile device.  
  
  
• Use your device's default browser (e.g. Chrome for Android, Safari for iPad etc.) to test either of the following sites: optus.com.au or google.com.au
  
  
• Check our Network map for any outages affecting your area and that 4G or 5G is available
  
  

Check that you are using a compatible device.

For more information, follow the steps below: