Let's make sure your phone is working.

1. Confirm your phone is able to access the internet on 3G or 4G
   • If no, head to More help
2. Confirm your phone is compatible with the 5G network
• If compatible, check that your data is switched on
• If your data is on, try turning it off (for at least 15 seconds) then back on
3. Switch your phone off/on
   
   

If you're still unable to connect to 5G, continue to the next steps in 'Check the network'.

Let's check the network and coverage in your area.

1. Confirm there's no network outages
2. Check 5G is available
3. If you're inside a building (e.g. house, office, shopping centre), try connecting to 5G when outside
4. If you're still unable to connect to 5G, continue to the next steps in 'More help'.

If you're looking for something else related to 5G, check out our other pages here.