Your phone needs to be compatible with the 5G network. If you have a compatible phone, make sure you switch on 5G in the settings. You can find specific steps for your phone in our Device Guides.

Check your phone has access to the 5G network by heading to the My Optus app.

1. Open up the app and tap Service
2. Tap the settings tab
3. Select 5G Network
4. Switch on 5G
5. You'll then receive confirmation 5G is active
   
   

Need help with specific settings for your phone? Just head to our Device Guides to see the steps.

If you're having trouble connecting to 5G, just head here for help.

If you're experiencing slow speeds, head here for help.

Just click here for everything else 5G related.