Business Support

If you purchase a new SIM online or over the phone it should activate within 4 hours of your delivery arriving. Turn your device on and off periodically until the SIM becomes active. If the SIM is active, you'll see 'Optus' next to the coverage bars on your device's screen.

If it has been more than 4 hours, you can follow the prompts to activate your SIM here.

If you're having trouble activating your SIM, see this article for more troubleshooting steps.

If your office phone has no dial tone, try the following troubleshooting steps:

1. Check if there is a known problem with the Optus Network in your area
2. Reset your phone line by unplugging all phones and any other equipment connected to a socket
3. Test your individual pieces of equipment by plugging a single handset into a socket and listen for dial tone

If none of these steps resolve the issue, see this page for who to contact.

Direct debit is an automated way to pay your bill each month. Small businesses (1-5 services) can set up direct debit through My Account or My Optus app.

In My Optus app select Billing > Setup Direct Debit > Follow the prompts.

Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm).