To activate Optus SubHub, visit Optus SubHub and sign in using your My Account login details.

To access Optus SubHub, you’ll need to be an eligible Optus customer. Optus SubHub is not available for Prepaid customers.

You can check your eligibility at Optus SubHub:

• Prepaid services are not eligible
• You must be the Optus account holder to access SubHub
  
  

Note. If your Optus service is pending or yet to be activated, you can view and activate your SubHub account but can't add new subscriptions until the service is active.

Subscriptions activated through SubHub are included on your Optus bill / invoice. Your billing period for content subscriptions will be based on when you signed up for the specific subscription. Your subscription will be renewed on the same calendar day every month.

Note. Your content subscription renewal dates may not be the same as your billing / payment cycle. However, you'll only be charged once per billing / payment cycle for each subscription.

If you cancel your subscription before the end of your current Optus billing / payment cycle, you'll retain access to that content subscription for the remainder of the renewal period.

You'll receive a discount when linking multiple paid content subscriptions to your SubHub account.

The discount will be deducted from your monthly Optus bill / invoice at the end of each billing month based on the number of active subscriptions for that month. Free trial periods do not count for paid subscriptions.

See below for how the discount works:

• If you have 1 paid subscription = You pay the SubHub RRP
• If you have 2 paid subscriptions = You'll receive a 5% discount
• If you have 3 or more paid subscriptions = You'll receive a 10% discount

If you're an Optus customer (excluding Prepaid), you'll manage your content subscriptions through Optus SubHub.

Your SubHub subscription charges will also appear on your bill / invoice.

Charges on Optus SubHub

To view your subscription charges:

1. Log in to Optus SubHub
2. From the Home screen, click on your Active Subs
3. From Your subscriptions, select the Info icon next to a specific subscription
4. The charge details will be displayed along with the next renewal date
   
   

Content for your subscription is not viewed via the SubHub platform.

To access the content, you'll need to use the relevant content service app e.g Prime Video. You should download the app on your preferred device, log in using your credentials and start viewing.

I'm not an Optus customer. Can I get access to SubHub?

No. Optus SubHub is currently only available to eligible Optus customers (excluding Prepaid).

I'm an Optus Business customer, can I get SubHub?

Optus SubHub is available to Optus Business customers, excluding Optus Government, Enterprise and Wholesale customers. Only the Business account holder can access SubHub; individual employees can't access SubHub for their Business services.

I'm an Optus Business account holder, how do I access Optus SubHub?

You'll need to login to Optus SubHub using the Optus My Account login for the Business account. Find how to activate your My Account login and use those details to access SubHub.

As a Business account holder, what can I do on SubHub?

As the Business account holder, you can add, remove or manage your personal subscriptions and billing preferences via SubHub. You may only add one personal subscription for each provider (i.e. you can't add multiple subscriptions for employees). Your employees can't access SubHub through your account.

Your use of the subscriptions will need to comply with the T&Cs of the subscription services you sign up to.

My Employer pays for my work phone or internet. Can I access Optus SubHub?

Unfortunately, no, you can't. Only the Business account holder can use Optus SubHub. If you have your own personal Optus internet or Mobile account (excluding Prepaid), you may qualify to use SubHub directly. Find out more here.