We're making changes to your Prepaid mobile plan
As our customers' needs and technology evolve, we continue to improve our Prepaid plans. This means we'll be saying goodbye to our older plans and moving you to our latest plan Optus Flex Plus. Our ongoing and increasing costs to deliver our products and services means these plans include an increase to the price. Also, there is a change to some inclusions and some expiry periods are no longer available. And as a thanks for being with Optus, existing Optus Flex 4G (Flex) customers being moved onto Optus Flex Plus (Flex Plus) will receive extra data.
What's changing?
We'll start moving Flex customers onto our new Flex Plus plan from the date included in the message we sent you. Customers will be contacted directly via SMS with information on the change. Note, the change may not happen on the exact date and could take a few weeks.
For Optus Flex Plus inclusions and plans download the Critical Information Summary at optus.com.au/for-you/cis/flexplus.
The plan change will happen automatically, so you don't have to do anything. On the day that you have been moved, you'll receive a plan change confirmation SMS from us. Any unused data balances and inclusions on your old Flex plan will carry over and expire on their old expiry date or the date of your first Flex Plus recharge, whichever is earlier.
Extra data
On top of the Flex Plus plan inclusions, as an existing customer being moved onto Flex Plus you'll receive even more data:
- One-off 50GB extra added to the data rollover data balance on your first Optus Flex Plus recharge
- Up to double data on every Flex Plus recharge until 31 March 2025. See below for a breakdown:
Recharge options showing Extra Data received as part of the move to Flex Plus.
|
Price |
$12 |
$35 |
$45 |
$55 |
$160 |
$320 |
|
Total Data (My Data) Available on recharges until 31/3/25 |
10GB (Incl. 7GB extra) |
40GB (Incl. 20GB extra) |
60GB (Incl. 30GB extra) |
80GB (Incl. 40GB extra) |
120GB (Incl. 40GB extra) |
260GB (Incl. 80GB extra) |
|
Standard Data reverts to standard data on recharges from 1/4/25 |
3GB |
20GB |
30GB |
40GB |
80GB |
180GB |
|
Expiry (days) |
7 days |
28 days |
28 days |
28 days |
186 days |
365 days |
|
Data Rollover |
Up to 200GB. Recharge before expiry or maintain an active AutoRecharge |
|||||
|
Talk and Text Standard national calls and SMS/MMS within Australia. Fair Go Policy applies |
Unlimited | |||||
|
International Talk Standard calls from Australia to 20 selected destinations. Charged per minute |
N/A |
400 minutes |
800 minutes |
1200 minutes |
N/A |
N/A |
|
4G and 5G Speed cap |
150mbps |
150mbps |
150mbps |
250mbps |
150mbps |
150mbps |
|
AutoRecharge extra data when you set up and pay via AutoRecharge |
2GB |
5GB |
5GB |
5GB |
- |
- |
Note. The limit on data rollover on Flex Plus is 200GB, so your total data rollover balance (including the extra data provided as part of your move to Flex Plus) cannot exceed that limit. For details on these changes, your options, and updates to inclusions go to: optus.com.au/fpmove.