We're making changes to your Prepaid mobile plan

As our customers' needs and technology evolve, we continue to improve our Prepaid plans. This means we'll be saying goodbye to our older plans and moving you to our latest plan Optus Flex Plus. Our ongoing and increasing costs to deliver our products and services means these plans include an increase to the price. Also, there is a change to some inclusions and some expiry periods are no longer available. And as a thanks for being with Optus, existing Optus Flex 4G (Flex) customers being moved onto Optus Flex Plus (Flex Plus) will receive extra data.

What's changing?

We'll start moving Flex customers onto our new Flex Plus plan from the date included in the message we sent you. Customers will be contacted directly via SMS with information on the change. Note, the change may not happen on the exact date and could take a few weeks.

For Optus Flex Plus inclusions and plans download the Critical Information Summary at optus.com.au/for-you/cis/flexplus.

The plan change will happen automatically, so you don't have to do anything. On the day that you have been moved, you'll receive a plan change confirmation SMS from us. Any unused data balances and inclusions on your old Flex plan will carry over and expire on their old expiry date or the date of your first Flex Plus recharge, whichever is earlier.

Extra data

On top of the Flex Plus plan inclusions, as an existing customer being moved onto Flex Plus you'll receive even more data:

One-off 50GB extra added to the data rollover data balance on your first Optus Flex Plus recharge
Up to double data on every Flex Plus recharge until 31 March 2025. See below for a breakdown:

Recharge options showing Extra Data received as part of the move to Flex Plus.

Price	$12	$35	$45	$55	$160	$320
Total Data (My Data) Available on recharges until 31/3/25	10GB (Incl. 7GB extra)	40GB (Incl. 20GB extra)	60GB (Incl. 30GB extra)	80GB (Incl. 40GB extra)	120GB (Incl. 40GB extra)	260GB (Incl. 80GB extra)
Standard Data reverts to standard data on recharges from 1/4/25	3GB	20GB	30GB	40GB	80GB	180GB
Expiry (days)	7 days	28 days	28 days	28 days	186 days	365 days
Data Rollover	Up to 200GB. Recharge before expiry or maintain an active AutoRecharge
Talk and Text Standard national calls and SMS/MMS within Australia. Fair Go Policy applies	Unlimited
International Talk Standard calls from Australia to 20 selected destinations. Charged per minute	N/A	400 minutes	800 minutes	1200 minutes	N/A	N/A
4G and 5G Speed cap	150mbps	150mbps	150mbps	250mbps	150mbps	150mbps
AutoRecharge extra data when you set up and pay via AutoRecharge	2GB	5GB	5GB	5GB	-	-

Note. The limit on data rollover on Flex Plus is 200GB, so your total data rollover balance (including the extra data provided as part of your move to Flex Plus) cannot exceed that limit. For details on these changes, your options, and updates to inclusions go to: optus.com.au/fpmove.

Can I change to Flex Plus now?

We recommend waiting until you receive your plan change confirmation SMS from us, confirming that we've moved you from your old Flex plan to Flex Plus. If you initiate a plan change yourself before you receive our plan change confirmation SMS, any additional data may not apply. If you have AutoRecharge on and make the plan change yourself, AutoRecharge will be turned off and you'll need to switch is back on once you've received the Flex Plus plan change confirmation SMS from us.

If you still wish to initiate a plan change yourself, before you receive your plan change confirmation SMS from us, follow these steps:

Text "MENU" to 9999
Select 2
Follow the prompts

How will I know I’ve been moved onto a Flex Plus plan?

On the day you've been moved, you'll receive a plan change confirmation SMS from us. Your new plan details will be reflected in My Optus app and when checking your balance via texting 'BAL' to 9999. From the date that you've moved:

5G network access will be enabled. If you have a 5G capable device and are within a coverage area, you'll be able to access this network
If you have an active add-on on your old plan, you can continue to use it on your Flex Plus plan until its original expiry date
Only Flex Plus add-ons will be available to buy
You'll only be able to recharge on the Flex Plus plan. On your first recharge or AutoRecharge your inclusions will reflect the Flex Plus recharge inclusions. The option to recharge via My Optus app and online optus.com.au/recharge will now be available, as well as AutoRecharge

Do I need to recharge to get the extra data?

Do I get the extra data if I recharge after my plan expires?

Yes, so long as you've received a plan change confirmation SMS from us, you'll get the extra 50GB rollover on your first standard recharge and the double data on your first and following standard Flex Plus recharges on 28 day plans until 31 March 2025. Other expiry periods also receive extra data on recharges, see the plan table above for the data amount.

To keep rolling over the data rollover balance, you must maintain an active AutoRecharge or recharge before expiry.

What happens to my current data rollover balance?

What happens to my AutoRecharge?

Unless you cancel your AutoRecharge which you can do by following the steps outlined below, your AutoRecharge instruction will be transferred across to the new Optus Flex Plus plan at the new Optus Flex Plus plan amount. Check the SMS's we've sent you for which Flex Plus plan you will be moved onto.

If you have AutoRecharge setup, you can change or stop your AutoRecharge anytime via My Optus app or by texting 'MENU' to 9999 and following the prompts.

To cancel your AutoRecharge before being moved to Flex Plus, we recommend doing it at least 2 days before you current expiry to ensure you will not be charged the new Optus Flex amount. You'll then be able to recharge manually, for options go to optus.com.au/prepaid/recharge/options.

If you leave AutoRecharge on, it will remain active, and your next deduction will be on a new Flex Plus amount. Below you can see which Flex Plus plan you will be moved to, based on the value of your last AutoRecharge.

Your new Flex Plus AutoRecharge will be guided by your current AutoRecharge

Current (old) plan	Current AutoRecharge amount and expiry	New Flex Plus AutoRecharge amount and expiry
Optus Flex	$1 or $1.50 for 1 day	$12 for 7 days
Optus Flex	$7 or $8 for 7 days	$12 for 7 days
Optus Flex	$14 or $17 for 14 days	$12 for 7 days
Optus Flex	$30 or $35 for 30 days	$35 for 28 days
Optus Flex	$40 or $45 for 28 days	$45 for 28 days

I don’t have AutoRecharge setup. How do I recharge?

On Optus Flex Plus, you can manually recharge via a range of channels. When your expiry date is coming up, simply recharge for the amount you choose on Optus Flex Plus.

Online: optus.com.au/recharge
My Optus app: app.optus.com.au; or
9999 SMS: text the word 'MENU' to 9999 and follow the prompts; or
555 IVR: select option 2 to recharge, including PayID or a credit or debit card

If you recharge using vouchers, once you receive your plan change confirmation SMS, you can buy any Flex Plus voucher amount and go ahead to recharge.

Can I still purchase add-ons? And what options are available?

If you had an active add-on when your plan is changed, you'll continue using it until it expires.

Add-ons available on Flex Plus include:

$5 Unlimited Data Day
$10 MyData
$10 Extras Credit
$5 International Talk
$5 International Roaming
$35 International Roaming
$12 Optus Sport for 28 days

Some of your old add-ons that will not be available at the same price point on Flex Plus:

$5 Extras credit (Flex Plus option: $10 Extras credit will be available)
$20 Data roaming (Flex Plus option: $5 & $35 International Roaming add-on)
$10 Travel credit (Flex Plus option: $5 & $35 International Roaming add-on)

You can view and buy add-on options available on Optus Flex Plus via the 'Add on' tab under 'Recharge' in My Optus app or when you recharge at optus.com.au/recharge. For information on Add-ons, go to optus.com.au/prepaid/plans/add-ons.

What are my international calling options on Flex Plus?

International Talk to 20 selected destinations on all 28 day Flex Plus recharges

Includes standard calls from Australia
Receive 400 minutes on a $35, 800 Minutes on $45 and 1200 minutes on the $55 recharge
Included destinations are Brazil, Canada, mainland China, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, Thailand, UK, USA and Vietnam
Charged per minute

$5 International Talk add-on

Includes up to 300 minutes standard international talk to 50 selected destinations for 28 days.
Included destinations: Argentina, Bangladesh, Brazil, Brunei, Cambodia, Canada, mainland China, Colombia, Czech Republic, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Mexico, New Zealand, Pakistan, Paraguay, Philippines, Poland, Puerto Rico, Romania, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Taiwan, Thailand, Turkey, UAE, UK, Uruguay, USA, Venezuela and Vietnam.
You must be within an active recharge period to purchase this add-on

Can I cancel / change back to my old plan?

If you want to change your plan before that date, you can do so by:

Text "MENU" to 9999
Select 2
Follow the prompts

To cancel your plan, please contact us via My Optus app or call 133 937 before the date for your plan change.

Note. Once you're on Flex Plus, you cannot change back to your old plan or another Prepaid plan. As we're saying goodbye to some of our older plans, this means they will no longer be available.