We’re making changes to your prepaid mobile plan

Step 1: Your plan name will change to Flex Plus

On the day that you have been moved, you’ll receive a plan change confirmation SMS from us. Any unused data balances and inclusions on your old plan will carry over and will expire on their old expiry date or the date of your first Flex Plus recharge, whichever is the earlier.

Once you’re on Flex Plus you’ll be unable to change back to your old plan or change to another prepaid plan. If you check your usage in My Optus app you’ll see your plan name has been updated to Optus Flex Plus.

There are a couple of things to note from the date that you’re moved:

• 5G network access will be enabled. If you have a 5G capable device and are within a coverage area, you’ll be able to access this network.
• If you have an active add-on on your old plan, you can continue to use it on your Flex Plus plan until its original expiry date.
• Only Flex Plus add-ons will be available to buy, check the FAQs for these.
• You’ll only be able to recharge on your Flex Plus plan. The option to recharge via My Optus app and online optus.com.au/recharge will now be available, as well as AutoRecharge.

Step 2: Complete your first recharge or AutoRecharge on Flex Plus

Your next recharge or AutoRecharge will be on Flex Plus.

Your data balance and inclusions will then reflect your Flex Plus recharge inclusions. Unused MyData will rollover up to 200GB when you recharge before expiry.

If you have AutoRecharge setup

You can change or stop your AutoRecharge anytime via My Optus app or by texting ‘MENU’ to 9999 and following the prompts.

If you want to cancel your AutoRecharge before or after you’re moved to Flex Plus, we recommend doing it at least 2 days before expiry to ensure you won’t be charged. You’ll then be able to recharge manually, for options go to optus.com.au/prepaid/recharge/options

If you leave AutoRecharge on, it will remain active, and your next deduction will be on a new Flex Plus amount.

Your new Flex Plus AutoRecharge will be guided by your current AutoRecharge as in the below table. (Note the new amount may be different to the amount specified in the message from us if you change your AutoRecharge settings between when we message you and your plan moves to Flex Plus).

If you recharge manually

If you do not have AutoRecharge set up, then once you receive your plan change confirmation SMS from us, you’ll be able to choose any of our Flex Plus plan options. You’ll just need to recharge manually to confirm your choice. For all available recharge channels go to optus.com.au/prepaid/recharge/options

If you prefer vouchers, once you receive your plan change confirmation SMS, you can buy any Flex Plus voucher amount and go ahead to recharge.

I want to change to Flex Plus now, can I make the change myself?
We recommend you wait until you receive your plan change confirmation SMS from us, confirming that you’ve moved from your old plan to Flex Plus. If you initiate a plan change yourself before you receive our plan change confirmation SMS, any additional data may not apply. If you have AutoRecharge on and make the plan change yourself, AutoRecharge will be turned off and you’ll need to switch is back on once you’ve received the Flex Plus rate plan change confirmation.

If you still wish to initiate a plan change yourself,  before you receive your plan change confirmation SMS from us,  follow these steps:

1. text “MENU” to 9999; then
2. select 2; then
3. follow the prompts.

What happens to my recharge inclusions and expiry date at the time of my plan change?
Any unused data balances and inclusions on your old plan will carry over and will expire on their old expiry date or the date of your first Flex Plus recharge, whichever is the earlier.

How will I know that I have been moved onto a Flex Plus plan?
On the day that you’ve moved, you’ll receive a plan change confirmation SMS from us. Your new plan details will be reflected in the My Optus app and when checking your balance via texting ‘BAL’ to 9999.

Do I need to recharge to get the extra data?
Yes, once you have moved onto Flex Plus you’ll need to recharge to get access to the extra data.

What happens if I expire and then recharge later, do I get the extra data?
Yes, so long as you’ve received a plan change confirmation SMS from us,  you will get the extra 50GB rollover on your first standard Flex Plus recharge and the double data on your first and following standard Flex Plus recharges on 28 day plans until 31 March 2025. Other expiry periods also receive extra data on recharges, see the plan table for the data amount.

To keep rolling over data rollover balance you must maintain an active AutoRecharge or recharge before expiry.

What happens to my current data rollover balance?
Your current data rollover balance will move with you to Flex Plus. As long as your first recharge or AutoRecharge is before your expiry it will be rolled over and the 50GB extra will be added to this balance up to a maximum of 200GB. Any data over 200GB will be lost.

What happens to my AutoRecharge?
Unless you cancel your AutoRecharge which you can do by following the steps outlined below, your AutoRecharge instruction will be transferred across to the new Optus Flex Plus plan at the new Optus Flex Plus plan amount. Check your SMS’s we’ve sent you for which Flex Plus plan you will be moved onto.

Can I cancel or change my Flex Plus AutoRecharge?
Yes. You can cancel or modify your AutoRecharge anytime in My Optus app or by texting ‘MENU’ to 9999 and following the prompts.

I don’t have AutoRecharge setup, how do I recharge?
On Optus Flex Plus you’ll be able to manually recharge via  a range of channels. When your expiry date is coming up, simply recharge for the amount you choose on Optus Flex Plus.

• Online: optus.com.au/recharge
• My Optus app; or
• 9999 SMS: text the word ‘MENU’ to 9999 and follow the prompts; or
• 555 IVR: select option 2 to recharge, include PayID or a credit or debit card.

How do I set up AutoRecharge?
You can choose to turn on AutoRecharge to automatically recharge on the day of expiry. You must save a payment method (credit card or debit card) via My Optus app. Manage your AutoRecharge settings by selecting Recharge, then Manage AutoRecharge and follow the prompts.

You can manage your AutoRecharge options via My Optus app, or by SMS (text ‘MENU’ to 9999) once it’s set up and you have a saved payment method.

Can I recharge with a recharge voucher?
Yes. Flex Plus does allow recharge with a recharge voucher. Once you have received your plan change confirmation SMS from us,  you can buy a voucher for a  Flex Plus recharge amount, which may be different to what you recharged previously.

Can I still buy add-ons? And what options are available?
If you had an active add-on when your plan is changed, you’ll continue to use the add-on until it expires.

Some of your old add-ons that will not be available at the same price point on Flex Plus:

1. $5 Extras credit (Flex Plus option: $10 Extras credit will be available)
2. $20 Data roaming (Flex Plus option: $5 & $35 International Roaming add-on)
3. $10 Travel credit (Flex Plus option: $5 & $35 International Roaming add-on)

You can view and buy add-on options available on Optus Flex Plus via the ‘Add on’ tab under ‘Recharge’ in My Optus app. For information on add-ons go to  optus.com.au/prepaid/plans/add-ons

What are my international calling options on Flex Plus?
International Talk to 20 selected destinations on all 28 day Flex Plus recharges. Includes standard calls from Australia. Receive 400 minutes on a $35, 800 Minutes on $45 and 1200 minutes on the $55 recharge. Included destinations are Brazil, Canada, mainland China, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, Thailand, UK, USA and Vietnam. Charged per minute.

$5 International Talk add-on
Includes up to 300 minutes standard international talk to 50 selected destinations for 28 days.  Included destinations: Argentina, Bangladesh, Brazil, Brunei, Cambodia, Canada, mainland China, Colombia, Czech Republic, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Mexico, New Zealand, Pakistan, Paraguay, Philippines, Poland, Puerto Rico, Romania, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Taiwan, Thailand, Turkey, UAE, UK, Uruguay, USA, Venezuela and Vietnam. You must be within an active recharge period to purchase this add-on.

Can I change back to my old plan?
Once you have moved to Flex Plus, you’ll be unable to change to another older Optus Prepaid rate plan. As we evolve our plans, we’re saying goodbye to some of our older plans, which means they will no longer be available.

What if I turn my AutoRecharge on after I received my plan change message? or if I change my AutoRecharge amount after I’ve received my plan change message?

If you’re AutoRecharge is on at the time when your plan is moved, you’ll move to an Optus Flex Plus plan based on your current AutoRecharge amount and expiry, see below for details. You can cancel or change your AutoRecharge in My Optus app or by texting ‘MENU’ to 9999 and following the prompts.

• Flex AutoRecharge is $1 or $1.50 for 1 day, you’ll move to the $12 for 7 day Flex Plus AutoRecharge.
• Flex AutoRecharge is $7 or $8 for 7 days, you’ll move to the $12 for 7 day Flex Plus AutoRecharge.
• Flex AutoRecharge is $14 or $17 for 14 days, you’ll move to the $12 for 7 day Flex Plus AutoRecharge.
• Flex AutoRecharge is $30 or $35 for 30 days, you’ll move to the $35 for 28 day Flex Plus AutoRecharge.
• Flex AutoRecharge is $40 or $45 for 28 days, you’ll move to the $45 for 28 day Flex Plus AutoRecharge.

My Plan has changed, my recharge has not expired, but I can’t send or receive MMS

First, double check that Airplane/Flight mode is turned off and mobile network reception is switched on. Second, turn your device off, wait 30 seconds and restart. Then retest.

If messages are still not working, you can try further troubleshooting at Mobile Phone troubleshooting support or call us on 133937.

I’m on the daily Flex AutoRecharge, how will I be moved across to Flex Plus?

Customers on our $1 or $1.50 Flex plans who AutoRecharge daily will have a free recharge applied to their service with an expiry of 7 days. This will be added just before you’re moved across to Flex Plus. To ensure that you receive this, please don’t initiate any changes to your daily Flex plan AutoRecharge status or your plan before you receive a confirmation SMS from us that we have moved you to your new Flex Plus plan.

We’ll start moving customers onto our new Flex Plus plan from the date included in the message we sent you. The plan change will happen automatically, so you don’t have to do anything. Once you have been moved, you’ll receive a plan change confirmation SMS from us.

This offer is for selected Optus Prepaid Mobile services that receive an SMS service message from us. From the date specified in the SMS, your current prepaid plan will be automatically changed to the Optus Flex Plus (200503) prepaid plan. Along with that, on your first standard recharge or AutoRecharge on Optus Flex Plus you will receive 50GB extra rollover data and Extra Data. You will also receive Extra Data on all subsequent Optus Flex Plus standard recharges until 31 March 2025. If you change your phone number, you won’t be eligible for the extras. 

You can go to optus.com.au/shop/allcis to find out more about prepaid rate plans, including Optus Flex Plus.  

Specific Terms & Conditions Extra Data Rollover: 50GB Extra Data Rollover will be included in your Data Rollover balance provided you make your first standard recharge on Optus Flex Plus after your prepaid plan was changed to Optus Flex Plus and you were notified of the change occurring successfully. 50GB Extra Data Rollover may take up to 72 hours to be added to your account after your first standard recharge on Optus Flex Plus. See below for general terms applicable to Data Rollover on Optus Flex Plus. 

Data Rollover on Flex Plus: All for use within Australia. Roll over unused included MyData up to a maximum of 200GB when you maintain an active AutoRecharge or when you recharge before expiry. Any applicable AutoRecharge Bonus Data or Extra Data Rollover is eligible for rollover but other extra data is excluded unless expressly stated otherwise. Any data accumulated over 200GB will be forfeited. MyData Rollover will be used after you have used up all data included with your standard recharge or in any MyData add-On, or provided as an extra in connection with a promotion. Data usage is counted in 1KB increments on the Optus Flex Plus prepaid rate plan.

Extra Data available on all recharges on Optus Flex Plus until 31 March 2025: