When you originally signed up to an nbn® Home Internet or Mobile Broadband service, you may have been provided an OptusNet email account.

Your primary OptusNet email address is the same as your Internet username.

You can find your Internet username listed under the Service Summary on your bill / tax invoice.

We have conducted a number of reviews of our OptusNet email services to identify customers who have not been using their email and to contact them to:

• check if they still need their OptusNet email and
• to let them know what they need to do if they'd like to keep their service.

Most recently, we completed a review in March 2025 and identified customers who haven't accessed their email account in the last 6 months.

As with previous reviews, we're getting in touch to see if these customers still need their OptusNet email and to let them know what they need to do if they'd like to keep this active.

If you're impacted and would like to keep your OptusNet email active, you'll need to log into your OptusNet email account via webmail.optusnet.com.au by the date stated in our notice you.

If you've recently received a notice in March, you'll need to log into your OptusNet email account via webmail.optusnet.com.au no later than 12 May 2025. This'll let us know that you still want to use this email account and we won't close it.

If you haven't logged in by 12 May 2025, your email will be closed and you'll no longer be able to log into your OptusNet email account.

See the below frequently asked questions for more information.

What happens if I don't log in?

If you haven't logged in by 12 May 2025 (or the date notified to you), you'll no longer be able to log into your OptusNet email account, send or receive emails, and access any important emails, files, or information you may have stored on this account. If you had mail forwarding to or from this email address, use it for things like account logins and multifactor authentication or have other uses associated with this your OptusNet email, that will also stop or be impacted..

What if I have forgotten my OptusNet email password?

If you've forgotten your password, you can reset your password by selecting 'Forgot Password?' and following the prompts. If you need support with resetting your password, visit us here or get in touch via optus.com.au/contact.

Need help managing your OptusNet email?

You can also find helpful links and information on managing your OptusNet account here.