Have a question about email?

We have lots of useful articles to help you out with queries about your OptusNet email address.

Note: From 22/05/23, new OptusNet email addresses cannot be created. Customers with existing OptusNet email addresses can continue to use them but must retain an eligible Optus service or move their email to the Standalone email plan to maintain access. An eligible Optus service currently includes a mobile broadband, nbn, 4G Home Internet, 5G Home Internet, mobile (excluding prepaid) Fetch and connected devices; and does not include Optus Sport. 

Setting up OptusNet email

• Using an email application with OptusNet email
• Email settings, ports & servers

Accessing your OptusNet email

• Email password & username help
• Access your OptusNet email online

Difficulties with OptusNet email

• Can't send or receive email
• Report hoaxes, phishing or scams