Proof of occupancy

If there's an active service at your new address, it can delay / prevent your new connection from being completed.

To allow your connection to proceed, Optus must sight a proof of occupancy document as authorisation to seek disconnection of another service belonging to another individual (regardless of the service provider responsible).

How to send your proof?

Take a clear photo or scan of your document(s).
Email it to Noreplyproofdocs@optus.com.au and include:

Your name
Address
Settlement or move-in date
Signature

Acceptable Proof of Occupancy

Lease contract
Rental Agreement
Contract of Sale
Statutory declaration from the New Occupant and a utility bill e.g. rates, power, water
Statutory declaration from the property owner and the rent receipt from the New Occupant
Statutory declaration from the property owner and the bond payment receipt
Letter from the real estate agent and the rent receipt from the New Occupant
Letter from the real estate agent and the bond payment receipt

Proof of Occupancy documentation requirements

Optus will collect and use your personal information, including your proof of occupancy documents, to verify that you are the new occupant and at the correct address to process your NBN Order.

If you do not provide this information, we may be unable to complete your request or connect your service.

We handle your information in accordance with our Privacy Policy, which explains how we collect, use, store and disclose personal information, and how you can access or correct your information or make a complaint.

For more information, please refer to our Privacy Policy, message us via My Optus app or call 133 937.