Once you’ve purchased and received your eligible Google Pixel 10 Series phone, Optus will send your new Google Pixel 9a 128GB Obsidian to your service address. Deliveries may take up to 2-3 weeks after you’ve received your phone. You will receive an SMS on the day of delivery.

If your mobile device is faulty or damaged, you can speak to us about organising repairs.

Warranty claims can be organised by

• Visting an Optus store
• Contacting us

You will need your Proof of Purchase document.

The expected turn-around time will be advised when submitting the repair order.

Note: Loan phones aren't provided. 

Devices will be sent back to your service address, unless alternative arrangements are made with you.

Google Pixel 9a 128GB Obsidian is available as a gift with purchase with the purchase of any Google Pixel 10, Google Pixel 10 Pro, Google Pixel 10 Pro XL, Google Pixel 10 Pro Fold or Google Pixel 10a handset with an eligible SIM plan on a 24 or 36 month device payment plan in select channels. Not available with 12 month or outright purchases. Max. 1 Google Pixel 9a 128GB Obsidian per eligible device. New and recontracting Consumer and Business customers only. Delivery of Google Pixel 9a 128GB Obsidian gift may take up to 2-3 weeks after Google Pixel 10 Series handset purchase has been finalised. Offer available on purchases of eligible handsets made between 12/2/2026 and 22/3/2026.

Contact Optus for support regarding this offer by messaging us via the My Optus app 24/7 or call us on 133 937.