Find your proof of purchase

Your proof of purchase is the original invoice / receipt showing the purchase date, the IMEI number and brand of the device. If you have lost your proof of purchase we can help you get a copy of it.

If you purchased your device in-store and have lost your proof of purchase, return to the store to get a copy. If you can’t return to the place of purchase, contact us.

For purchases made online or over the phone, we would have emailed the Proof of Purchase to you when you placed your order. If you've lost the email, contact us, and we'll email a copy to you.