Make sure the HDMI cable is securely plugged into the HDMI ports on your Fetch box and TV. If you are using Analogue Composite Video cables, consult your Quick Start Guide for assistance.

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To restart your Fetch box, turn the power to the box off for 30 seconds then turn it back on.

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If your TV has additional input ports (such as a spare HDMI or AV port), try connecting your set top box via a different port. You may need to select the new input on your TV by pressing the Input/Source on your TV or Fetch remote control.

If this resolves the problem, you have identified an issue with the ports on your TV. Consult your TV user guide or manufacturer’s support site for further assistance.

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If you have alternative cables, use them to connect your Fetch box to your TV. Consult your user guide if you need assistance changing the cables.

• If this resolves the problem, you have identified there may be a problem with the original cables
• If the problem persists or you don’t have spare ports / cables, proceed to the next step

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If you have another TV, try connecting the Fetch box to it.

If this resolves the problem, you have identified there may be a problem with your TV. Consult your TV user guide or manufacturer’s support site for further assistance.

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