How to reset your Fetch box

Resetting your Fetch box can resolve many issues but will clear all your settings at the same time.

Before resetting your Fetch box, we recommend you try our Fetch Troubleshooting article to see if there is an alternative way to resolve the issue. 

Soft reset

Performing a soft reset on your Fetch box clears all settings but won't remove any of your recordings.

To perform a soft reset on you Fetch box:

1. Turn off your Fetch TV box and wait for at least 30 seconds, then turn it back on

2. Within 2 minutes of restarting your Fetch box, press Red > Green > Yellow > Blue on your remote

3. Keep pressing these buttons in order until the R or Paw light on the Fetch box starts flashing red. This usually occurs after the screen turns off and on

4. Once the Fetch box restarts, you will need to enter your activation code and complete the setup process

Hard reset

Performing a hard reset or factory reset on your Fetch box will clear all settings and remove any recordings you currently have on your Fetch box. 

1. Turn off your Fetch TV box and wait at least 30 seconds, then turn it back on

2. As soon as your screen shows Preparing System, press Blue > Yellow > Green > Red on your remote

3. Keep pressing these buttons in the order above until you see the R or Paw light on the Fetch box start flashing red. This usually occurs after the screen turns off and on

4. Once the Fetch box restarts, you will need to enter your activation code and complete the setup process

If a reset hasn't resolved the issue, contact us and we'll help you out. If you're not with Optus for your Fetch TV service, please contact your service provider for further assistance.