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Usage alerts information page

Customer Care Contact Details

About usage alerts

Optus Business sends automatic SMS and email usage alerts for compatible post-paid mobile and mobile broadband personal liability plans. Best of all, these alerts are free and require no setup.

How do usage alerts work?

For personally liability post-paid mobile phone or corporate employee plans usage alerts will be sent by SMS after you've reached 50%, 85%, 100% of your included standard talk value, or 50%, 85%, 100% of your included data, whichever comes first.

For data only plans, for example an Optus Employee Tablet or a Mobile Broadband plan, we will let you know by email after you've have reached 50%, 85% and 100% of your included monthly value for data.

What if you haven't received your alert?

If you haven't received your usage alert or if your data only service has received an SMS alert - please contact customer care.

When are they sent?

Usage alerts are sent during the hours of 10.00am-8.00pm (AEST). Alerts are not generated in real-time and a delay of up to 48 hours may be experienced. Therefore you should not rely on the usage alert service as the sole means of monitoring your mobile usage.

What other options are available to monitor my usage?

Call customer care on 1300 133 334 to check your usage status.

Note the information available to customer care may also be delayed by up to 48 hours.

Received the 100% usage alert?

If you have received a usage alert advising you have reached 100% of your included monthly value for standard talk, text, or data, You may be charged excess fees until your included value resets at the start of your next bill period.

To find more information with what is included in your plan and access to critical summary information document, please visit the secure URL provided to you by your company contact. If you are unsure please contact customer care.

For more information in how to manage your spend please visit the corporate employee plan support page.

Please note that alerts are not generated in real-time and a delay of up to 48 hours may be experienced.

I've received an alert saying usage alerts have been suspended?

If you change, renew your plan mid-month or your service is suspended, usage alerts will cease for the current invoice period (billing month). SMS and email usage alerts will resume from your next invoice period.

During this time if you have any questions we recommend you contact customer care using the contact details above.

Where can I find more information on what is included and not included in my plan?

To find more information with what is included in your plan, excess charges and access to critical summary information document, please visit the secure URL provided to you by your company contact. If you are unsure please contact customer care using the contact details above.

What options do I have to manage my spend?

For more information on how to manage your spend please visit the corporate employee plan support page.

Can I opt out / stop receiving SMS or email usage alerts?

Yes, you can opt-out of receiving SMS or email usage alerts by contacting customer care.

What alerting preferences do I have?

• You can receive your alerts on a single service where you have multiple services on the same account.
• You can change your alerting from SMS to email and back again for mobile phone services.
• You can change the email address where alerts are sent.
• You can nominate a different mobile service number for SMS alerts to be sent to.

Please contact customer care using the contact details below to change your preferences.

Note: that data only service requires you to receive the alerts on your nominated email account. If you do not nominate an email address or fail to respond to Optus' request to set up your nominated email address, your alert will revert to SMS alerts to your data only SIM card (and will need to be viewed on an SMS-enabled device).

Useful information you need to know

• If you are new to Optus or have renewed your plan with us then your alerts will commence from your next invoice period.
• Adding voice, data or SMS value packs to your service – If you add a value pack to your service your usage alerts will cease for the current invoice period (billing month). SMS and email usage alerts will resume from your next invoice period.
• If you have received a usage alert you will also be sent a reminder when your usage resets and your new billing month has begun.
• If you have a plan that gives you unlimited options for any of standard talk, SMS or data then the unlimited portion(s) of your plan will not be included in your usage alert.
• Not receiving your email alerts? Your email provider may see the alert as spam so be sure to check your spam inbox and include the sender address 'OptusUsageAlerts@optus.com.au' in your trusted sender list.