Enterprise & Corporate Mobile Support

• Contact us
• International Roaming - Using your service overseas
• Coverage
• Complaint Policy
• Spend Management
• Porting Support
• Accessibility/Disability Policy
• Premium SMS Information Guide

Contact us

For enquiries please contact us via:

1. Your dedicated Service Desk 
2. General Enquiries:
   • Phone: 134 315
     • Monday to Friday from 8:00AM to 5:30PM (for service enquiries and requests)
     • 24 x 7 (for incidents) 
   • Email: Optus.Business.Customer.Service@optus.com.au
3. Corporate Employee Plan (CEP) Team:
   • Phone: 1300 133 334
     • Monday to Friday from 8:00AM to 7:00PM (for Corporate Employee Plan (CEP) service enquiries and requests)

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International Roaming - Using your service overseas

Your included value allowance does not apply to phone usage if you are overseas and the charges for using your mobile overseas are more expensive.

For more information click here.

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Coverage

Check your Coverage here.

Find out about 4G/LTE here.

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Complaint Policy

Optus aims to lead Australia in delivering outstanding customer experiences. We aim to provide a quick and effective resolution of your concerns and difficulties.

You have a right to make a complaint if you are dissatisfied with our services or how we have handled your enquiry. If you have not received the support you expect, we want you to let us know so we can get it right. We will not charge you for handling your complaint.

Click here to view our Complaint Policy.

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Spend Management

Optus are able to activate or deactivate the following call and data types to assist with managing your spend.

To activate/deactivate any of the below services please contact your company's service desk or mobile fleet manager. Only authorised personnel within your company may request modifications to your mobile service features and access.

Optus 'yes' International / 1900 numbers

Optus 'yes' International allows a user to call international numbers whilst in Australia, for pricing please refer to Optus 'yes' International. Optus can restrict this service to help manage spend.

1900 numbers are numbers that incur a tariff for accessing their services. Optus can restrict these numbers to help manage spend.

Please note: We can only restrict 1900 and International calls together, we cannot restrict one or the other.

International Roaming

Optus International Roaming allows customers to use your mobile phone to make calls, use SMS and data when you're overseas. For further information visit www.optus.com.au/business/roaming.

Calls In and Out

Optus provides a feature to restrict all inbound/outbound calls.

Data

Optus provides a feature for customers to disable/enable all data access on your service.

Premium SMS

Premium SMS is billed on a customer's mobile service via Optus on behalf of third party providers.

Optus provides a facility for customers to manage their spend limit for this service. The customer can increase, decrease or restrict this service on their account.

Note: free SMS messages (usually marketing) can still be received while the spend limit is set to $0.

See Premium SMS Information Guide for more details.

Service Suspension

Optus has the ability to suspend your service temporarily, all features will be disabled. Charges may apply to reactivate the service.

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Porting Support

Porting of your service will be managed by your company fleet manager and the Optus transitions team.

The following downloadable guide will provide you with further information about porting and your mobile service and features.

Download Welcome to Optus Business Mobile guide.

If you have any questions, you can contact the Mobile End User team on 1300 133 334 or visit https://www.optus.com.au/enterprise/contact-us

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Accessibility/Disability Policy

Specialised needs of such customers include (but are not limited to):

• Specialised equipment to access their telephone service.
• Different formats for product information/bills etc.
• Access to a specialised TTY (telephone typewriter) customer service line for the deaf, hearing or speech impaired.

Please note, these may not be available to use with Corporate Plans.

For more information about the services Optus provide, please visit our Accessibility page here.

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