Optus is working to restore any affected services in impacted areas as quickly as possible. For up-to-date information on any service disruptions in your area, check out our Network Status page.

If you need to visit a Yes Optus store, check out our store locator. It will have up-to-date info on opening hours and availability.

Our transport and delivery teams are continually assessing flood impacts, and we will make every effort to deliver and collect orders where it is safe to do so.

We will continue to provide updates on impacts to transport and deliveries as we work through the situation over the coming days.

We understand that unexpected events and expenses can make it difficult to keep up with regular bills.

If you're having trouble paying your bills, financial hardship assistance might be available.

Click here for more information on what financial hardship is and how we can help.

For further support, you can contact us.