What does “Connect Outstanding” mean?
It simply means there’s still an active internet service at the address you’re moving into because the previous occupant’s service hasn’t been cancelled yet.
To get your connection set up, we need to sight proof that you’re the new occupant. Please provide one of the following options showing your name, the address, and the date you moved in:
- Lease or Rental Agreement
- Contract of Sale
- Statutory declaration from you (the new occupant) and a utility bill (e.g., rates, electricity, water)
- Statutory declaration from the property owner and either a rent receipt or bond payment receipt
- Documentation from the real estate agent and either a rent receipt or bond payment receipt
How to send your proof?
- Take a clear photo or scan of your document(s).
- Email it to noreplyproofdocs@optus.com.au and include:
- Your name
- Address
- Settlement or move-in date
- Signature
Important: If your name is different from the account details, please also include a statutory declaration or marriage certificate.