Optus does not charge a fee if you chose to be Listed.

We're committed to making sure that information about our customers is protected while also providing them with choices.

Allowing our customers to have control over their service is important to us and moving customers from Listed to Unlisted is a necessary step to achieve that.

If you're happy to stay Unlisted you don't need to do anything, however, if you'd prefer to have your number Listed you have the control to turn that back on.

We understand you may have been contacted previously; however, we're contacting all customers who might be impacted by the upcoming changes.

When you have a Listed service your Name, Address and Service Number are reflected in the various directories, an example of this is the White Pages, both online and print platforms

Yes, the directory listing preference of your account will be reflecting in the printed White Pages. Please make sure your preferred directory listing preference in My Account is correct before the cut-off date. The cut-off varies depending on your location, see here for list of dates.