If you find that your service has been barred by Optus, it may be due to:

• an overdue bill or other related financial matter
• suspected service misuse
• important information we need to discuss with you

If we've restricted your service and you're unsure why, please contact us as soon as possible.

Account holders may request to bar / unbar the following 4 outgoing call types, depending on the type of service, either in combination or individually on the Optus Network.

• Information calls (includes: 190X number calls)
• International calls (includes: International Directory Assistance)
• Mobile calls
• National and Community calls

If you have call barring in place, you will still be able to receive all call types.

Please note: Emergency service and local calls cannot be barred by request. Unbarring of some call types may be subject to additional conditions.

There is no fee for 'customer requested' barring / unbarring.

In most cases:

• 'Customer Requested' barring can be added / removed within 24 hours of the requested date
• 'Financial Barring' will be automatically removed after reporting a payment, see Report a payment / restore your service for more information

• If you have just paid an overdue bill and need your service(s) unbarred, see Report a payment / restore your service for information
• If you would like to request barring, please contact us

You will have a dial tone, however when ringing a barred call type you will hear a recorded announcement advising "Calls to the number dialled, are not authorised on your service.".