Reporting Incidents

When reporting an incident there is essential information that you should compile for the initial incident notification such as:

• Time, date and place of the incident
• If possible, gather as much information as you can about anyone who was injured, including contact details, date of birth, and their relationship to you, whether they are a worker, site visitor, volunteer, contractor, or a member of the public.
• Details of any treatment received, medical centre or hospital details, if they were taken to hospital.
• A brief summary of what has occurred 

When reporting an incident, it is essential to stick to the facts of what occurred. Please refrain from giving opinions, and in cases where an investigation is necessary, the root cause analysis process should be allowed to ascertain the cause.

ACCESS to report all incidents scan the QR code or click on the DONESAFE CKU - If you do not have access to Donesafe - contact your supervisor or manager.

Serious / Notifiable Incidents

The Supplier is required to report 'notifiable incidents' (as defined in the WHS Laws) to Optus immediately through the Optus WHS Incident Serious incident Hotline at 02 8328 0707, directly from the incident location.

According to the Cth WHS Act 2011, not reporting a 'notifiable incident' constitutes an offence and is subject to penalties.

The incident site must be preserved until an inspector arrives (with certain exceptions) or until written advice is received from Optus. The preservation requirements apply solely to the area where the incident occurred, not to the entire workplace.

What is a notifiable incident

• Obviously the death of a person - or a catastrophic event / incident 
• a ‘serious injury or illness, or where a person has had to seek immediate medical treatment
• a ‘dangerous incident’ that exposes someone to a serious risk (even if no one is injured) arising out of the conduct of the work being performed.

The SafeWork Australia incident notification information sheet has more information on what a notifiable incident is and the type of injuries, illness and incidents that need to be reported.

It is the responsibility of the Supplier to know what a notifiable incident to the regulator is. Suppliers need to contact their own regulator and Optus needs contact its own regulator Comcare. 

Incident Reporting Time Frames

It is important to ensure that all incidents and near misses are reported within the respective time frames as set out below. However, Optus is aware that at times, different scenarios arise in work the place where it is not practical to report the incident at the time of the event. If you cannot meet the required time frames as set out below, please advise or add a brief notation as to why at the more suitable time when you report the event.