We're making changes to Optus Prepaid plans

Optus (and other Australian telecommunication providers) are legally required to block access to devices that are not able to make emergency calls to Triple Zero (000) using VoLTE. Check if your phone is compatible by entering your phone's 15 digit IMEI (International Mobile Equipment Identity) number in the Optus mobile network Blocked Device Checker. Find your phone's IMEI number by dialling *#06#.

To ensure you still have access, we strongly recommend you upgrade your device as soon as possible. To discuss your options, call us on 1300 720 225 or see us in store.

We're retiring the Optus Flex Plus Casual plan (Casual Plan) and moving all customers to the Optus Flex Plus plan. If you've received a message from us, here's what you need to know.

Your plan will be automatically moved to the Optus Flex Plus plan from 9 November 2026. We'll send you more details in an SMS, email and letter at least 30 days before your plan move date.

Important information about your move to Optus Flex Plus:

From 30 September 2026, the Optus Flex Plus Traveller plan is being replaced by the Optus Flex Plus plan, and will no longer be available for new activations.  You'll still be able to buy Traveller SIM and eSIM packs at selected international airport locations and online on our Traveller page, which will activate onto the Optus Flex Plus rate plan.

Depending on the Flex Plus price point you activate onto, this includes more data, uncapped speeds, data rollover and the option to use AutoRecharge.

New Traveller inclusions on Optus Flex Plus (from 30 September 2026)
From 30 September 2026, Traveller SIM and eSIM packs will be available at $44, $54 and $64 price points on Optus Flex Plus.

Visit our Prepaid international calls page for the current list of eligible Zone 1 and Zone 2 international calling countries.

If you purchased a Traveller SIM before 30 September 2026
If you purchased a Traveller SIM at the old price points ($20, $35 or $45) before 30 September 2026 and haven't activated it yet, you can still activate it until the expiry date listed on the pack. It will activate onto Optus Flex Plus at a higher value price point with different inclusions to the original Traveller price points. See the table below for details of which price point your SIM will activate onto.

If you're already on the Optus Flex Plus Traveller plan
If you're an existing customer currently on the Flex Plus Traveller plan, your service will continue to operate as normal with your current inclusions and recharge options ($5, $20, $35 and $45). We'll be in touch with more information about transitioning your service to the Optus Flex Plus plan, which is currently scheduled for November 2026.

Frequently Asked Questions

What is changing with Optus Prepaid Traveller plans?
From 30 September 2026, the Optus Flex Plus Traveller plan is being replaced by the Optus Flex Plus plan. You'll still be able to buy Traveller SIM and eSIM packs at selected international airport locations and online at our Traveller page.

When does this change take effect?
The change takes effect on 30 September 2026. From this date, new Traveller SIM and eSIM packs will be available at $44, $54 and $64. The previous $20, $35 and $45 Traveller price points will no longer be available.

I bought a Traveller SIM before 30 September 2026 but haven't activated it yet. Can I still use it?
Yes. You can still activate your SIM, however it will activate onto the Optus Flex Plus plan rather than the previous Traveller plan. You'll receive the Optus Flex Plus inclusions at a higher value price point than your previous Traveller plan, details of which will be communicated at the time of activation.

What data inclusions will I get if I activate a $20, $35 or $45 Traveller SIM after 30 September 2026?
Your SIM will activate onto the Optus Flex Plus plan at a mapped price point with more data compared to the previous Traveller plan, as well as exciting new features.

Can I still make international calls?
Yes. Optus Flex Plus plans include international calling to a wide range of countries. Visit our Prepaid international calls page for the full list of included countries.

Where can I buy a Traveller SIM or eSIM?
Traveller SIM and eSIM packs are available from Optus stores at international airports, online at our Traveller page, and at selected retail partners. You can purchase a physical SIM (uSIM), a QR eSIM pack (Optus Branded Retail stores in airports only), or a digital eSIM (online only).

Can I still buy an eSIM online?
Yes. Digital eSIMs are available for purchase on our Traveller page at the $44, $54 and $64 price points. Your eSIM will activate onto the Optus Flex Plus plan if purchased on or after 30 September 2026.

I'm already on a Traveller plan. What happens to my service?
If you're currently on the Optus Flex Plus Traveller plan, your service will continue to operate as normal with your current inclusions and recharge options. We'll be in touch with more information about transitioning your service to the Optus Flex Plus plan, which is currently scheduled for November 2026.

What is data rollover?
Data rollover means that any eligible unused data from your current recharge period rolls over to your next period when you recharge before your plan expires, up to a maximum accumulation of 200GB. This feature was not available on the previous Traveller plan, but is included with Optus Flex Plus.

What is AutoRecharge?
AutoRecharge automatically recharges your service before your plan expires (valid debit/credit card required), so you stay connected without having to manually recharge. You can set it up in the My Optus app, or at any Optus Branded Retail store. AutoRecharge is optional — you can still recharge manually if you prefer.

Are add-ons still available?
Yes. Standard Optus Prepaid add-ons are available on the Flex Plus plan, including the $6 Unlimited Data Day and the $5 International Talk add-on. Visit our add-ons page for the full list of available add-ons.

We're retiring the Optus Flex Plus Traveller plan (Traveller) and moving all customers to the Optus Flex Plus plan. If you've received a message from us, here's what you need to know.

Your plan will be automatically moved to the Optus Flex Plus plan from 9 November 2026. We'll send you an SMS or email 30 days before your plan move date to the Flex Plus plan with more details.

Important Information about your move to Optus Flex Plus:
Customers migrating from Traveller to Optus Flex Plus will experience the following changes:

Key changes:

• Price points will be different between the two plans, and in some cases, there is a price increase. 
• The Flex Plus plan has less recharge options for customers wanting to spend less than $44, for example, on the Traveller plan customers have $5 (3GB for 1 day) and $20 (15GB for 5 days) recharges, and on Flex Plus customers will have $15 (6GB for 7 days) recharges. 
• The recharge and expiry structure changes. Traveller is built around $5, $20, $35 and $45 recharges wit 1-day, 5-day, 14-day and 28-day expiry, while Flex Plus moves to $15, $44, $54, $64, $200 and $395 with 7-day, 28-day, 186-day and 365-day expiry. 
• On Flex Plus Traveller, every listed recharge includes unlimited standard calls to mainland China, India, New Zealand, Sing
  pore and the UK. In addition, the $35 and $45 Traveller recharges include unlimited international talk to Zone 1. On the Flex Plus plan, international inclusions depend on the recharge amount, it uses different Zone 1 and Zone 2 allowances depending o which recharge is chosen.
• The $15 recharge includes no international talk at all and unlimited zone 1 inclusions are only available on $54 and $64 recharge price points.
• Zone 1 countries are the same for Traveller and the Flex Plus plans.

Table 1 is a summary only. For full information regarding the Optus Flex Plus plan please refer to the Critical Information Summary. These summaries do not reflect any AutoRecharge price points and inclusions, special discounts, bonus data or promotions which may apply from time to time.

We're retiring the Optus Epic Value plan and moving all customers to the Optus Flex Plus plan. If you've received a message from us, here's what you need to know.

Your plan will be automatically moved to the Optus Flex Plus plan from 9 November 2026. We'll send you an SMS and email 30 days before your plan move date to the Flex Plus plan with full details.

Important Information about your move to Optus Flex Plus:
Customers migrating from Optus Prepaid Epic Value to Optus Flex Plus (October 2026 Refresh) will experience the following changes:

Key changes:

• Price points will be different between the two plans and you may experience a price increase. 
• The entry-level recharge price increases from $12 to $15, reflecting a $3 uplift for the base tier
• The long-expiry recharge prices increase significantly from $320 to $395 — a $75 increase — and comes with a reduction in data from 320GB down to 240GB
• Recharge expiry periods are shorter across most tiers, with mid-tier plans moving from 35 days down to 28 days, and the entry-level plan reducing from 14 days to 7 days
• If you have AutoRecharge on, on Optus Flex Plus plans, your service will automatically recharge on expiry or when you reach a low data balance of 200MB (whichever comes first). It is not possible to recharge on expiry only.
• 5G network is available on Flex Plus as well as the 4G network. 4G devices will continue to work on the Flex Plus plan. Device compatibility and coverage required.
• International talk with capped minutes is available on the Flex Plus plan $44 and above — covering both Zone 1 and Zone 2 destinations — eliminating the need for customers to purchase a separate Extras Credit add-on. 
• 50 international SMS are included on every recharge across all price points, replacing the previous pay-as-you-go rate of 20 cents per 160 characters as part of an Extras Credit add-on
• The data rollover cap doubles from 100GB to 200GB, giving customers greater flexibility to accumulate and carry over unused data between recharge periods
• AutoRecharge works differently on Flex Plus, on Optus Flex Plus plans your service will automatically recharge on expiry or when you reach a low data balance of 200MB (whichever comes first). It is not possible to recharge on expiry only.
• Customers on the $44, $54 and $64 price points with an active AutoRecharge will unlock Unlimited Data Weekends — unrestricted data access every Saturday and Sunday — as well as a $4 AutoRecharge discount, reducing their effective recharge cost to $40, $50 and $60 respectively.

Tables 1 and 3 are a summary only. These summaries do not reflect any AutoRecharge price points and inclusions, special discounts, bonus data or promotions which may apply from time to time. For full information regarding the Optus Flex Plus plan please refer to the Critical Information Summary (PDF).

We're retiring the Optus Epic Data plan and moving all customers to the Optus Flex Plus plan. If you've received a message from us, here's what you need to know.

Your plan will be automatically moved to the Optus Flex Plus plan from 9 November 2026. We'll send you an SMS and email around 30 days before your plan move date to the Flex Plus plan with more details.

Important Information about your move to Optus Flex Plus:
Customers migrating from Optus Prepaid Epic Data to Optus Flex Plus will experience the following changes:

Key changes:

• Price points will be different between the two plans, customers will have less data on some price points, less recharge price points to select from and some recharge prices will be higher on Flex Plus.
• The Expiry Extension feature allows you to accumulate up to a maximum of 84 days if you recharge before expiry on the Epic Data plan. This feature is not available on Flex Plus, and any remaining expiry days will carry over when you are moved to Flex Plus. Expiry Extension days do not apply to some inclusions on Flex Plus. Please see table 2 for full details about your expiry extension days and inclusions.
• At the entry level, Flex Plus gives customers longer expiry but less data for a higher price. The Epic Data plan $12 includes 7GB for 5 days, while the Flex Plus plan $15 includes 6GB for 7 days.
• Standard International (from Australia) calling works differently. Epic Data gives unlimited standard international calls from $35 and above to a fixed list of 15 countries, while Flex Plus moves to Zone 1 and Zone 2 country groups, with minute allowances varying by recharge amount and unlimited Zone 1 only on selected higher tiers. All 15 countries listed in the Epic Data plan are available in the Zone 1 country group.
  See for full list of Zone 1 and Zone 2 destination list
• Epic Data charges separately for standard international SMS, while Flex Plus includes 50 international SMS on every price points.
• Expiry options change. Epic Data focused on 5-day, 10-day and 28-day recharges, while Flex Plus offers 7-day, 28-day, 186-day and 365-day options.
• Data rollover stays broadly similar. Both plans support rollover up to 200GB, when you recharge before expiry or maintain an active AutoRecharge.
• AutoRecharge works differently on Flex Plus, on Optus Flex Plus plans your service will automatically recharge on expiry or when you reach a low data balance of 200MB (whichever comes first). It is not possible to recharge on expiry only.

Table 1 and 3 is a summary only. These summaries do not reflect any AutoRecharge price points and inclusions, special discounts, bonus data or promotions which may apply from time to time. For full information regarding the Optus Flex Plus plan please refer to the Critical Information Summary (PDF).

We’re moving all customers on the Epic Data, Epic Value, My Prepaid Mobile Broadband, Prepaid Data Only and Flex Plus Casual plans (End of Life - EOL Plans) who have recharged via voucher in the last 12 months (this excludes customers who have AutoRecharge on) to the Flex Plus plan from 28 September 2026. 

Your plan will be automatically moved to the Optus Flex Plus plan from the 28 September 2026. We'll send you an SMS and email 30 days before your plan move date to the Flex Plus plan with full details.

Important Information about your move to Optus Flex Plus:
Each of our EOL plans have a distinct recharge structure: fixed data buckets per price point, capped or legacy network speeds, limited or no international calling inclusions, and in some cases, pay-per-use or credit-deduction models. By contrast, Optus Flex Plus is inclusion-based plan that offers unlimited standard national calls and SMS/MMS across all price points, uncapped 4G and 5G speeds, bundled international talk minutes to Zone 1 and Zone 2 destinations, 50 international SMS, data rollover of up to 200GB, and AutoRecharge incentives including a $4 per recharge discount and Unlimited Data Weekends (UDW) on eligible price points.

See below tables 1-4 for plan comparison summary of your plan.

Optus Prepaid Epic Data move to Optus Flex Plus
What’s different to your first Flex Plus plan recharge: Please note data inclusions in some price points is comparably less on Flex Plus and unlimited standard calls to 16 countries is not available on Flex Plus. Instead Flex Plus has capped minutes in Zones 1 and 2 list of countries, as detailed in Table 1 below. Any MyCredit balances accrued will be compensated with a recharge voucher, and the MyCredit feature will no longer be available on Flex Plus.

Add-on features may differ, $10 travel credit, $20 Extras Credit and $5, $10 (7 days) and $20 MyData add-ons will not continue the Flex Plus plans. Please check add-ons available on Flex Plus.

Table 1-4 are summaries only. For full information regarding the Optus Flex Plus plan please refer to the Critical Information Summary (PDF). These summaries do not reflect any AutoRecharge price points and inclusions, special discounts, bonus data or promotions which may apply from time to time.

Optus Prepaid Epic Value move to Optus Flex Plus
What’s different from your first Flex Plus plan recharge: Please note expiry days inclusion in some price points is comparably less on Flex Plus. Any MyCredit accrued will be compensated with a recharge voucher and will no longer be available on Flex Plus.

Add-on inclusions may differ, $10 travel credit, $20 Extras Credit and $5, $10 (7 days) and $20 MyData add-ons will not continue on the Flex Plus plans. Please check add-ons available on Flex Plus.

Optus Flex Plus Casual move to Optus Flex Plus
What’s different from your first Flex Plus plan recharge: Please note expiry days inclusion in some price points is comparably less on Flex Plus. Add-ons may vary on Flex Plus, to see what’s available on Flex Plus check add-ons available on Flex Plus.

Add on inclusions may differ, $10 travel credit, $20 Extras Credit and $5, $10 (7 days) and $20 MyData add-ons will not continue on the Flex Plus plans. Please check add-ons available on Flex Plus.

Optus Prepaid Data Only move to Optus Flex Plus
What’s different from your first Flex Plus plan recharge: Please note expiry days inclusion in some price points is comparably less on Flex Plus. Add on inclusions may differ. Please check add-ons available on Flex Plus 

Note: Optus Prepaid Data Only is a data-only plan (modem/tablet/device). Optus Flex Plus is a mobile phone plan. Standard national calls and SMS are included on Flex Plus but may not be accessible on modem or tablet devices.

What carries over at my move to the Flex Plus plan:
When you are moved to the Flex Plus plan here’s what happens based on your credit balance at the time:

Old Vouchers mean Optus recharge vouchers purchased on or before 29 September 2026 at the following price points $13, $39, $49, $59, $180, $350. Old Vouchers will no longer be available for purchase from 30 September 2026.

MyCredit Balance Compensation:

MyCredit is a dollar credit balance that is provided on some legacy plans. MyCredit balance may accrue on some EOL plans and rather than having bundled inclusions like Flex Plus, these MyCredit balances work on a pay-as-you-go model where an amount is deducted from your MyCredit balance for additional usage.

If you have an applicable plan without any minutes, SMS/MMS or data you will be charged a pay-as-you-go rate for this additional usage that will be deducted from your MyCredit balance. 

MyCredit is not supported on Flex Plus, therefore balances cannot be carried over when you move to the Flex Plus plan. Customers with MyCredit balances will automatically be sent a Flex Plus plan recharge voucher equal to the value of the maximum amount of their MyCredit balance as set out in table 6 below. 

Optus will notify you if you have a MyCredit balance attached to your service account and the Flex Plus recharge voucher you will be receiving.

If eligible, your recharge voucher will be sent by SMS and may take up to 72 hours from your plan move confirmation to Flex Plus. Once received you can redeem the voucher through our regular methods (through My Optus App, online, call 555 or SMS 9999) and there is an expiry on the recharge vouchers that will be sent.

If you would prefer a refund for your MyCredit balance, please call us on 133 937 to discuss your cheque refund option.

To see a summary of your recharge inclusions please see table 7 below:

What are my options if I don't want to move or want to move early?
Your current EOL plan will be retired. and unfortunately staying on your current plan is not an option.

• To make sure you get the most of your move we recommend waiting until your scheduled plan change date. Moving to Flex Plus early means you’ll lose your remaining EOL plan recharge and inclusions, and MyCredit recharge compensation (if eligible). Plan migration offers will not be available to you. For more information on plan migration offers please see our Plan Change Offers page. If you’d like to move to the Flex Plus plan before the scheduled plan move date, please contact us on 133 937 to speak to us, including refund options.
• If your recharge is due to expire before your planned move date, you can choose not to recharge and find an alternative service.
• If you'd prefer not to stay with Optus, please contact us on 133 937 before you port your number out to another provider to discuss your refund options. No cancellation fees apply. Please note, if you port-out you will lose any remaining End of Life plan recharge and inclusions.
• You cannot opt out of the plan move to Flex Plus and remain on your End of Life plan, as the plans will be retired.
• To discuss your options or request a refund, please call us on 133 937.

Frequently Asked Questions:

Q: Can I still use a voucher to recharge after I’ve moved to the Flex Plus plan? 
Yes. Following plan move to Flex Plus, you can continue to recharge using vouchers via the new Flex Plus refresh denominations: $15, $44, $54 and $64, $200 and $395 available from participating retail outlets, call 555 or SMS 9999.

Q: What happens to my vouchers I purchased before the 30 September 2026?
Vouchers purchased before 30 September 2026 but not yet redeemed will remain valid until their expiry date and can still be redeemed on the Flex Plus plan after your plan move.

You will receive the equivalent Flex Plus inclusions when the voucher is redeemed (e.g. if you purchased a $13 EOL plan voucher and redeemed after you are moved to Flex Plus you will receive the $13 Flex Plus plan inclusions), see Updates to Voucher Recharge (30 September 2026). If you’re not satisfied with the new inclusions of Flex Plus, please call us on 133 937 to arrange a cheque refund for the equivalent voucher value.

Can I go back to my old plan?
No. The Epic Data, Epic Value, My Prepaid Mobile Broadband, Prepaid Data Only and Flex Plus Casual plans are being retired, so it will no longer be available once your service has been updated. We recommend staying on the Optus Flex Plus plan. 

How will I know when my plan has changed?
Once your plan has been updated to the Optus Flex Plus plan, you'll receive a confirmation SMS from Optus. Your new plan details will be available in the My Optus app and by texting 'MENU' to 9999.

What happens to MyCredit balance, if I have any?
MyCredit will no longer be available on the Flex Plus plan. Customers with MyCredit balances will no longer have access to their balance when their plan moves to Flex Plus. Those customers will be sent a Flex Plus plan recharge voucher which is at least equivalent to the value of their MyCredit balance. See table 6 below for details. 

If you would like to know your MyCredit balance, please call us on 133 937 to check.

If eligible, your recharge voucher will be sent by SMS and may take up to 72 hours from your plan move confirmation to Flex Plus. Once received you can redeem the voucher through our regular methods (through My Optus App, online, call 555 or SMS 9999)

If you would prefer a refund for your MyCredit balance, please call us on 133 937 to discuss your cheque refund option.

What if I have bought a voucher in the last 12 months but I now have AutoRecharge on?
If you have AutoRecharge turned on, you will not be migrated from 28 September 26. You will be migrated at a later planned date to the Flex Plus plan (from 9 November 2026).

What if I’ve bought both a voucher and electronic recharge in the last 12 months, will I be moved?
Yes. If you've used both a voucher and an electronic recharge (such as a My Optus App or online recharge) in the last 12 months, you'll still be migrated from 28 September 2026. If you're on AutoRecharge, don't worry — this will be moved at a later date, and we'll be in touch with more details when the time comes.

From 30 September 2026, all new Optus Prepaid modem and Mobile Broadband SIM activations will be moved onto the Optus Flex Plus plan. The Prepaid Data Only plan will no longer be available for new activations from this date.

New modem SIM offer (from 30 September 2026)
When you purchase a new Optus modem, you'll receive a Flex Plus SIM with updated inclusions. From 30 September 2026, the offer changes as follows:

*Terms and conditions
From 30 September 2026, Optus Flex Plus will be refreshed with prices increases for most price points, increases to standard data inclusions and other plan changes.  For new services, increased standard data inclusions will be available from that date. For existing services, increased standard data inclusions will be available from the first recharge from that date.   Network Speed: From 30 September 2026, all Optus Flex Plus price points come with uncapped speeds.   This means your plan is not subject to a standard speed cap. Actual network speeds will vary depending on a range of factors and Fair Go Policy applies. Introductory Bonus Data Offer: First bonus data allocation will be upon activation, subsequent 2 recharges must be at $40, $44, $50, $54 or $64 and within 90 days of activation, or $200, $395 and within 3 years of activation to be eligible. Bonus data amount will vary depending on the standard price of your recharge. Subsequent recharges will revert to the standard data amount that applies to the relevant recharge purchased. Bonus data expires as per standard recharge expiry but is eligible for data rollover (subject to the applicable "Data Rollover" T&Cs). All for use in AU. Bonus data may take up to 72 hours to apply. Counted in 1KB increments. Offer will be forfeited if rate plan or mobile subscriber number changes or if your service is disconnected.

Once the included recharge expires, you can recharge to any Flex Plus price point you choose. If you purchased a modem before 30 September 2026 and activate the included Modem SIM after this date, you will receive the New Included Offer.

If you purchased a modem before 30 September 2026 and activate the included Modem SIM before this date, you will receive the Current Included Offer set out in table 1.

If you have an existing Prepaid MBB SIM that hasn't been activated yet
If you have a Prepaid MBB SIM pack that you haven't activated, it will activate onto Optus Flex Plus when you go to activate from 30 September 2026. You'll receive Flex Plus inclusions that are equal to or greater in value than what was advertised on your original SIM pack.

Once your included recharge expires, you can recharge to any available Optus Flex Plus price point you choose. From 30 September 2026, the available Flex Plus price points are $15, $44, $54, $64, $200 and $395. For full details on what's included at each price point, see the Flex Plus Price Rise section above.

Table 3 is a summary only. For full information regarding the Optus Flex Plus plan service please refer to the Critical Information Summary (PDF). These summaries do not reflect any special discounts, bonus data or promotions which may apply from time to time. This table excludes AutoRecharge price points, for further information please see the Flex Plus critical information summary (PDF). Fair Go Policy applies. All for use in Australia.

Existing Prepaid Data Only customers and customers that activated an MBB SIM or Modem before 30 September 2026
If you're an existing customer who activated an MBB SIM, Modem or Prepaid Data Only plan before 30 September 2026, you will be contacted separately with information about your service plan move. Your plan will continue to operate as normal in the meantime.

Can I still use my modem or tablet on Flex Plus?
Yes. Your data inclusions will continue to work normally on your modem or tablet. Please note that voice and SMS inclusions included in Flex Plus may not be accessible on modem or tablet devices depending on your device type — data will continue to function as normal.

Modem unlock fees
If you purchased an Optus modem and are not happy with the plan changes, you can call us to discuss unlocking your modem. Unlock fees can be waived when you call us on 133 937.

Frequently Asked Questions

Why is my Optus Prepaid plan changing?
We’re making changes to our Prepaid Data Only plans and moving all customers across to Optus Flex Plus. This change means your existing plan will no longer be available, and your service will be automatically updated for you.

What plan will I be moved to?
You’ll be moved to Optus Flex Plus, one of our current prepaid mobile plans. 

Can I still use my modem or tablet?
Yes. You can continue to use your existing modem or tablet device — your plan is being updated, but your device stays the same. Please note that voice and SMS inclusions on Flex Plus may not be accessible on modem or tablet devices depending on device compatibility, but your data inclusions will continue to work normally.

I purchased an Optus modem and I’m not happy with the new plan, what are my options?
If you’re not happy with the new Flex Plus plans, please call our team on 133 937 to discuss waiving unlock modem fees if eligible.

We're moving customers on the Optus My Prepaid Mobile Broadband plan to Optus Flex Plus from 9 November 2026. 

When you move to Optus Flex Plus, your data balance and remaining recharge expiry on your current plan will carry over – there will be no change until your first recharge on the Flex Plus plan.

When you first recharge on Optus Flex Plus – prices will increase, and inclusions and expiry dates will be different to what you’re used to on your current plan. It is important to review these changes so that you understand what they mean to you.

If you've received a message from us about this change, here's what you need to know.

If you're a customer on the My Prepaid Mobile Broadband plan your service will be moved to the Optus Flex Plus plan from 9 November 2026, and you'll receive an SMS, email and letter around 30 days before that date with your expected plan change date and what's changing. Once your plan has been successfully changed, you'll receive a confirmation email. Please note the change may not happen on the exact date and could take a few weeks.

For full Flex Plus plan details and available recharge options, visit Critical Information Summary (PDF)

Recharge Options on the Flex Plus plan until 1 April 2027 (excludes Vouchers):

As part of your move to Flex Plus, recharge pricing for your service will be different to what is in the Critical Information Summary (PDF) until 1 April 2027. 

Your Flex Plus plan recharge pricing until 1 April 2027 is $10.50, $30.80, $37.80, $44.80, $140, and $276.50. This pricing does not apply to voucher recharges, new activations, if you change your number or plan or if you move to the Flex Plus plan before Optus’ planned move date. Other than the discounts shown, table 3 does not include any other special discount, bonus data or promotion that may apply from time to time.

After 2 April 2027, the standard in-market Flex Plus plan recharge pricing applies, which is currently $15, $44, $54, $64, $200 and $395 (as at 30 September 2026).

MyCredit Balance Compensation:
MyCredit is a dollar balance used to pay for usage outside your current plan’s included allowances. It won’t transfer to Flex Plus, so we’ll provide a Flex Plus recharge voucher based on your maximum MyCredit balance: $15 for balances of $0–$15, $64 for $15.01–$64, $200 for $64.01–$200 and $395 for $200.01–$395. For balances from $395 to $500, you’ll receive a $395 voucher plus a cheque for the difference. We’ll let you know which voucher you’ll receive; it may take up to 72 hours after your move to Flex Plus, will have an expiry date and can be redeemed through My Optus, online, by calling 555 or SMSing 9999. If you prefer a refund, call 133 937 to discuss a cheque refund.

When you first go to recharge on Flex Plus after the move

• Choose your Flex Plus recharge: You'll only be able to recharge on Flex Plus. You can do this via the My Optus app, recharge online, or via AutoRecharge. For all recharge options go to our recharge options page to find out more.

Once you're on Flex Plus, you'll be unable to change back to your old plan. You can log into the My Optus app to see your Optus Flex Plus recharge plan, inclusions and expiry. You can also check this by calling 555 or texting 'MENU' to 9999 and following the prompts.

Using Flex Plus with a modem or tablet
Optus Flex Plus includes standard national and international calls and SMS/MMS, however these features may not be accessible on modem or tablet devices depending on your device type. Your data inclusions will continue to work normally on your modem or tablet.

If you purchased an Optus modem and are not happy with the plan changes, you can call us to discuss unlocking your modem. Unlock fees can be waived when you call us on 133 937.

To find out more about Optus modem changes please refer to Mobile Broadband (MBB) SIM and Modem Activations (from 30 September 2026).

If Optus has supplied you with an Optus Internet Assistance Kit during Mass Service Disruption or while resolving a fault with your home internet, your service will be moved to the Flex Plus plan, your inclusions will also be moved with the plan change and you can continue to use it as you have been.

What are my options if I don't want to change plans?
Your current My Prepaid Mobile Broadband plan is being retired, which means all customers will be moved to the Flex Plus plan automatically. Unfortunately, staying on your current plan is not an option.

• To make sure you get the most of your move we recommend waiting until your scheduled plan change date. Moving to Flex Plus early means you’ll lose your remaining My Prepaid Broadband recharge and inclusions and eligibility to additional recharge pricing. The temporary plan change pricing (until 1 April 2027) in table 3 will not be available to you.
• If you’d like to move to the Flex Plus plan before the scheduled plan move date, please contact us on 133 937 to speak to us, including refund options.
• You can port your number out to another provider at any time. No cancellation fees apply. Contact us on 133 937 to arrange a refund prior to porting out.
• If you have an Optus modem and you're not happy with the plan changes, we can help you unlock it at no cost — just call us on 133 937 and we'll waive any unlock fees.
• If you'd like to talk through your options or request a refund of your current recharge on your Prepaid Mobile Broadband plan, our team is here to help — call us on 133 937.

Frequently Asked Questions

How does Optus Flex Plus compare to my Prepaid Mobile Broadband plan?
Your existing data balance and remaining expiry will carry over when your plan changes from 9 November 2026. When you first recharge on Flex Plus, your inclusions will apply based on the price point you choose. See Comparison Table 2 above. For full Flex Plus plan details and available recharge options, download the Critical Information Summary (PDF) for full details.

Why is my Optus Prepaid plan changing?
We’re simplifying our plans and moving Prepaid Mobile Broadband plan customers across to Optus Flex Plus. This change means your existing plan will no longer be available, and your service will be automatically updated for you.

What plan will I be moved to?
You’ll be moved to Optus Flex Plus, one of our current prepaid mobile plans. 

Will I lose my current data or expiry?
No. Your current data balance and remaining expiry period on your Prepaid Mobile Broadband plan will be carried over when your plan is updated. You won’t notice any difference until you make your first recharge on Flex Plus.

What happens to my AutoRecharge?
If you currently have AutoRecharge set up, it will be turned off when your plan is updated. Once you’ve been moved to Flex Plus, you can easily re-enable AutoRecharge through My Optus app or by texting ‘MENU’ to 9999. We’d recommend setting it up once you’ve received confirmation that your plan has changed. Find out more about AutoRecharge on Flex Plus.

Can I still use my modem or tablet?
Yes. You can continue to use your existing modem or tablet device — your plan is being updated, but your device stays the same. Please note that voice and SMS inclusions on Flex Plus may not be accessible on modem or tablet devices depending on device compatibility, but your data inclusions will continue to work normally.

Can I stay on my current plan?
Your current Prepaid Mobile Broadband plan is being retired, which means all customers will be moved across to Optus Flex Plus. Unfortunately, staying on your current plan is not an option.

We're moving customers on the Optus Prepaid Data Only plan to Optus Flex Plus from 9 November 2026. 

When you move to Optus Flex Plus, your data balance and remaining recharge expiry on your current plan will carry over – there will be no change until your first recharge on the Flex Plus plan.

When you first recharge on Optus Flex Plus – prices will increase, and inclusions and expiry dates will be different to what you’re used to on your current plan. It is important to review these changes so that you understand what they mean to you. 

If you've received a message from us about this change, here's what you need to know.

If you're a customer on the Prepaid Data Only plan your service will be moved to the Optus Flex Plus plan from 9 November 2026, and you'll receive an SMS, email or letter around 30 days before that date with your expected plan change date and what's changing. Once your plan has been successfully changed, you'll receive a confirmation email. Please note the change may not happen on the exact date and could take a few weeks.

How does Optus Flex Plus compare to my Prepaid Mobile Broadband plan?
Your existing data balance and remaining expiry carry over when your plan changes on your plan move from 9 November 2026.  Below is comparison table of your current and new plan.

Table 2 and Table 4 are summaries only. These summaries do not reflect any special discounts, bonus data or promotions which may apply from time to time. This table excludes AutoRecharge price points, for further information regarding the Optus Flex Plus plan please see the Flex Plus CIS (PDF). Fair Go Policy applies. All for use in Australia.

For full Flex Plus plan details and available recharge options, visit Critical Information Summary (PDF)

Recharge Options on the Flex Plus plan until 1 April 2027 (excludes Vouchers):
As part of your move to Flex Plus, recharge pricing for your service will be different to what is in the Critical Information Summary (PDF) until 1 April 2027. 

Your Flex Plus plan recharge pricing until 1 April 2027 is $10.50, $30.80, $37.80, $44.80, $140, and $276.50. This pricing does not apply to voucher recharges, new activations, if you change your number or plan or if you move to the Flex Plus plan before Optus’ planned move date. Other than the discounts shown, table 3 does not include any other special discount, bonus data or promotion that may apply from time to time.

After 2 April 2027, the standard in-market Flex Plus plan recharge pricing applies, which is currently $15, $44, $54, $64, $200 and $395 (as at 30 September 2026).

MyCredit Balance Compensation:
MyCredit is a dollar balance used to pay for usage outside your current plan’s included allowances. It won’t transfer to Flex Plus, so we’ll provide a Flex Plus recharge voucher based on your maximum MyCredit balance: $15 for balances of $0–$15, $64 for $15.01–$64, $200 for $64.01–$200 and $395 for $200.01–$395. For balances from $395 to $500, you’ll receive a $395 voucher plus a cheque for the difference. We’ll let you know which voucher you’ll receive; it may take up to 72 hours after your move to Flex Plus, will have an expiry date and can be redeemed through My Optus, online, by calling 555 or SMSing 9999. If you prefer a refund, call 133 937 to discuss a cheque refund.

When you first go to recharge on Flex Plus after the move

• Choose your Flex Plus recharge: You'll only be able to recharge on Flex Plus. You can do this via the My Optus app, recharge online, or via AutoRecharge. For all recharge options go to our recharge options page to find out more.

Once you're on Flex Plus, you'll be unable to change back to your old plan. You can log into the My Optus app to see your Optus Flex Plus recharge plan, inclusions and expiry. You can also check this by calling 555 or texting 'MENU' to 9999 and following the prompts.

Using Flex Plus with a modem or tablet
Optus Flex Plus includes standard national and international calls and SMS/MMS, however these features may not be accessible on modem or tablet devices depending on your device type. Your data inclusions will continue to work normally on your modem or tablet.

If you purchased an Optus modem and are not happy with the plan changes, you can call us to discuss unlocking your modem. Unlock fees can be waived when you call us on 133 937.

To find out more about Optus modem changes please refer to Mobile Broadband (MBB) SIM and Modem Activations (from 30 September 2026).

If Optus has supplied you with an Optus Internet Assistance Kit during Mass Service Disruption or while resolving a fault with your home internet, your service will be moved to the Flex Plus plan, your inclusions will also be moved with the plan change and you can continue to use it as you have been.

What are my options if I don't want to change plans?
Your current Prepaid Data Only plan is being retired, which means all customers will be moved to the Flex Plus plan automatically. Unfortunately, staying on your current plan is not an option.

• To make sure you get the most of your move we recommend waiting until your scheduled plan change date. Moving to Flex Plus early means you’ll lose your remaining Prepaid Data Only plan recharge and inclusions, and MyCredit recharge compensation (if eligible) and eligibility to additional recharge pricing. The temporary plan change pricing (until 1 April 2027) in table 3 will not be available to you.
• If you’d like to move to the Flex Plus plan before the scheduled plan move date, please contact us on 133 937 to speak to us, including refund options.
• You can port your number out to another provider at any time. No cancellation fees apply. Contact us on 133 937 to arrange a refund prior to porting out.
• If you have an Optus modem and you're not happy with the plan changes, we can help you unlock it at no cost — just call us on 133 937 and we'll waive any unlock fees.
• If you'd like to talk through your options or request a refund of your current recharge on your Prepaid Mobile Broadband plan, our team is here to help — call us on 133 937.

Frequently Asked Questions

How does Optus Flex Plus compare to my Prepaid Data Only plan?
Your existing data balance and remaining expiry will carry over when your plan changes from 9 November 2026. When you first recharge on Flex Plus, your inclusions will apply based on the price point you choose. See Comparison Table 2 above. For full Flex Plus plan details and available recharge options, download the Critical Information Summary (PDF) for full details.

Why is my Optus Prepaid plan changing?
We’re simplifying our plans and moving My Prepaid Data Only plan customers across to Optus Flex Plus. This change means your existing plan will no longer be available, and your service will be automatically updated for you.

What plan will I be moved to?
You’ll be moved to Optus Flex Plus, one of our current prepaid mobile plan. 

Will I lose my current data or expiry?
No. Your current data balance and remaining expiry period on your Prepaid Data Only plan will be carried over when your plan is updated. You won’t notice any difference until you make your first recharge on Flex Plus.

What happens to my AutoRecharge?
If you currently have AutoRecharge set up, it will be turned off when your plan is updated. Once you’ve been moved to Flex Plus, you can easily re-enable AutoRecharge through My Optus app or by texting ‘MENU’ to 9999. We’d recommend setting it up once you’ve received confirmation that your plan has changed. On Optus Flex Plus plans, your service will automatically recharge on expiry or when you reach a low data balance of 200MB (whichever comes first). It is not possible to recharge on expiry only. Find out more about AutoRecharge on Flex Plus.

Can I still use my modem or tablet?
Yes. You can continue to use your existing modem or tablet device — your plan is being updated, but your device stays the same. Please note that voice and SMS inclusions on Flex Plus may not be accessible on modem or tablet devices depending on device compatibility, but your data inclusions will continue to work normally.

Can I stay on my current plan?
Your current Prepaid Mobile Broadband plan is being retired, which means all customers will be moved across to Optus Flex Plus. Unfortunately, staying on your current plan is not an option.

Do I need to do anything?
No action is needed — the change will happen automatically. If you had AutoRecharge set up on your previous plan, you’ll just need to re-enable it on Flex Plus via My Optus app after your plan is updated. Find out more about AutoRecharge on Flex Plus.

How will I know when the change has happened?
We’ll send you an email and/or SMS around 30 days before your plan change date with your expected change date and what’s changing. Once your plan has been successfully updated, you’ll receive a confirmation email and/or SMS.