Maintenance and Support Services

Running most businesses today requires a multitude of information technology assets. The maintenance and support of these assets can be complex and may distract you from focusing on key business objectives.

Optus Managed Maintenance service can assist by providing you with additional resources and the right expertise to help keep your technology maintained and running smoothly.

Why use Optus maintenance and support services?

Maintenance services - We offer a range of maintenance services such as software updates, parts only shipment and onsite replacement. These services, based on agreed service levels, are centrally managed by a national team of dedicated support staff, with access to nationwide service delivery.

Support services - Our support services can augment your existing IT engineering capabilities, giving your support staff a place to call for expert advice when needed.

Renewal management - We have a team of renewal management co-ordinators who are dedicated to maintaining the currency of your agreements. Using our customised renewal management application, they will work closely with your organisation and vendors so your maintenance contracts are renewed prior to expiry.

Inventory Management - Our customised application provides ready access to information such as machine configurations, asset numbers, location details, configuration details and serial number.

Multivendor capability/ contract management - We can bring together your maintenance agreements as a single provider, reducing the complexity of managing service levels and relationships with multiple vendors.

24 x 7 service desk - Our service desk provides call logging, incident management, remote support, escalation to level support and service level reporting.

You can relax knowing your issues have ownership from registration to resolution. Contact us to speak to one of our maintenance specialists to get started today.