Contact Centre as a Service (CCaaS)
Customer contact solutions as a service.
Seeking a more engaging customer experience?
Your customers are in the driver's seat. They are demanding greater contact channel choice, flexible and responsive customer service options and stronger customer relationships.
Optus CCaaS (Contact Centre as a Service) helps you provide a positive customer experience through a suite of advanced multimedia contact centre tools without the hassle of ownership.
It's an enterprise grade service that provides the simplicity of a hosted service with the control and flexibility of an on-premise solution.
With Optus CCaaS you can focus on looking after your customers, managing your staff and continuously improving your service offerings rather than worrying about complex contact centre infrastructure and integration issues.
Features
- Multi-channel contacts (email, chat, web collaboration)
- Escorted two-way web browsing that helps customers find what they are looking for
- Intelligent routing
- Personalised service through CRM integration
- Self Service IVR
- Advanced speech recognition
- Courtesy call back
- Freedom to work from any location with VPN and standard PSTN line
- Workforce management
- Whisper announcements and automated agent greeting
- Customisable real time and historical reporting
- Voice and screen recording
- Easy management self-service portal or let us do it for you
- Outbound campaign tools
Brochures
Optus CCaaS
Is your legacy Contact Centre and ICT infrastructure capable of delivering a truly engaging customer experience?
