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Optus International Direct Dial (IDD)

Connecting your business globally with ease.

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Optus International Direct Dial (IDD)

Connecting your business globally with ease.

Request a callback

Optus International Direct Dial (IDD)

Connecting your business globally with ease.

Request a callback
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Reliable and cost-effective international calling for enterprises


Optus IDD provides seamless and reliable international communication, so your business can maintain strong connections with clients, partners, and employees worldwide.^ 

^ International Direct Dialling (IDD) refers to the ability to make outbound calls and send SMS messages originating from Australia to a number in another country.

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Our IDD solutions are designed to give your business:  

  • Comprehensive coverage: Calls in up to 32 countries, ensuring you can reach key international markets effortlessly.

  • Cost-effective solutions: Competitive rates to help you manage your international calling costs efficiently.

  • Seamless integration: Integration with your existing enterprise IT infrastructure for a unified communication (UC) experience.

  • High-quality connections: Clear and reliable voice quality for all your international calls.

  • Flexibility: Variety of IDD plans and bolt-ons that cater to your specific business needs and usage patterns.
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What is Optus IDD?

Optus IDD empowers businesses to make international calls directly from their Optus mobile or fixed-line services. The service is enabled automatically and can be managed through various payment methods, including pay-as-you-go (PAYG) and included plans. This ensures flexibility and cost control for your enterprise. 

IDD options for enterprises 

Three payment methods for IDD: 
  1. No IDD: Block it if you're an enterprise that doesn't require international calling. 

  2. Pay-as-you-go: Ideal for businesses with variable international calling needs. Pay only for the calls you make.

  3. Included in your plan: Get IDD included in your existing plan at no extra cost in up to 32 countries.  
Included and bolt-on plans:  
  • Included plan details: Commit to a higher plan and get calls and SMS included in up to 32 countries.  

  • IDD bolt-on: For more flexibility, add an IDD bolt-on to your existing lower-tier plan to gain international calling capabilities without the need to commit to a higher-tier plan. 

 

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Expand your reach

Get Optus IDD coverage in up to 32 countries, providing extensive international calling capabilities for your business.

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Manage your costs 

Track and manage your international calling expenses with detailed reports and customisable controls.

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Monitor your use

Gain insights into your team's international calling patterns to optimise costs and improve efficiency.

How to get started  

Getting started with Optus IDD is simple. Contact your Optus Account Manager to discuss your needs and set up IDD for your business.

You consent to Optus and its partners using the personal information provided to contact you for marketing purposes, and in accordance with our Privacy Policy. For existing customers, we won’t change your SMS and email marketing preference.  If you do not provide your personal information and consent to marketing, Optus will not be able to process your request.

Frequently asked questions

How do I get an IDD inclusion added to my service(s)?

Please contact your Account Manager to arrange to have the IDD option added to your service(s).

Do my IDD inclusions work while I’m overseas?

IDD works from Australia only and allows you to access rates to call destinations overseas. To make calls or send SMS messages while you’re overseas, please see our Roaming page.

For more details, please refer to our Optus Enterprise General Terms. 

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