Optus wins Opensignal’s 5G Download Speed award 11 reports in a row

Optus has taken home nine awards in Opensignal’s latest Mobile Network Experience report, including the award for 5G Download Speed ^{(1, 2)} which we’ve now won for 11 reports straight over five years.

Alongside the 5G Download Speed award, Optus also won awards for 4G Download speed, 4G Games, 4G Video, 5G Video, 5G Games, Time on Network (joint win), Consistent Quality and Reliability.

“There are many ways to measure a network, and no single award tells the whole story. But when you’re consistently winning more than two-thirds of the measures that matter, over many years, it tells you we’re doing something right. For me, the real measure of network leadership is simple: are we turning great engineering into a better experience for our customers? That’s the standard we’ll keep chasing,” Optus Chief Technology Officer Sri Amirthalingam said.

The latest results show strength across the mobile experience. Optus won Reliability Experience and Consistent Quality outright, while retaining leadership in 4G and 5G Download Speed awards. Optus 5G users recorded average download speeds of 207.3 Mbps.

Since March, we’ve rolled out 5G to an additional 300 sites, extending the benefit to more customers. That investment builds on Optus’ standalone 5G network and sustained leadership in 5G download speed.

But it’s not just about the network – Aussies deserve the best experience. That’s why Optus offers human tech support 24 hours a day, 7 days a week, and phone support for all customer issues available between 9am and 5pm every day (Sydney time).

Scam prevention is also a major focus for us, and with a team of experts working to protect our customers every day, we’ve blocked over 890 million scam calls and texts since 2020.

Protecting our customers extends far beyond our network. We’ve championed the award-winning Digital Thumbprint program for 16 years as it has engaged classrooms, schools and families across the country with useful resources and guidance for staying safe online.

And we’re always keeping a keen eye on the future, working with industry leaders on innovations to make meaningful improvements for everyday Aussies. Over the last year, we’ve been pushing boundaries and achieved seven world firsts, one Asia first and three Australia first in network innovations and trials.

When something matters, Australians find a way. And every day, Optus is working to help Aussies make things happen.

Disclaimers

1. Opensignal Awards – Australia: Mobile Network Experience Report November 2026. Read the report here.
2. Check website for coverage. 5G availability and speed may vary.