SMB Internet

Dial-Up Internet Service

Dial-Up Internet Service is not available to new customers.

SMB Terms (Word Document)

Dial Up Internet Service Description (Word Document)

Dial Up Internet Service - Attachment 1 (Business Service Options) (Word Document)

Dial Up Internet Service Standard Pricing Table (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Dial-up service.

DSL

DSL is not available to new customers.

DSL Internet Service

SMB Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 28 March 2024 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your DSL service.

DSL Direct Internet Service (DSL Service Connected, Via An Access Line, To Our Network)

SMB Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 28 March 2024 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your DSL Direct Internet service.

Evolve

For small and medium business customers who use Optus' Evolve services, which are Evolve IP VPN, Evolve Voice, Evolve DirectLine, Evolve MRS Evolve Internet and Evolve SSL.

SMB Terms (Word Document)

Evolve Services Service Description (Word Document)

Evolve Services Standard Pricing Table (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Evolve service.

IP Data Services

IP Data Services are not available to new customers.

SMB Terms (Word Document)

IP Data Service Description (Word Document)

IP Data Service Standard Pricing Table (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your IP Data service.

Mobile Internet

SMB Terms (Word Document)

Mobile Internet Service Description (Word Document)

Mobile Internet Pricing Table - Section 1 (Current Pricing Plans) (Word Document)

Mobile Internet Pricing Table - Section 2 (Special Pricing Plans) (Word Document)

Device Payment Plan - Appendix D (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your Mobile Internet service.

NBN Services

Broadband on NBN Service (broadband service connected via the National Broadband Network)

SMB Terms (Word Document)

Internet Service Description (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 13 August 2026 onwards) (Word Document)

Internet and Phone Standard Pricing Table (Pricing plans available from 30 March 2026 onwards) (Word Document)

Fair Go Policy - Appendix S (Word Document)

Please also refer to the relevant Appendices for your NBN Broadband Service.