Optus SMS Update Explained

Optus SMS update explained

Optus can confirm we have contacted customers via SMS, to further advise the steps to take regarding the potential replacement of their driver licence. You may have received one or more SMS based on the latest customer information on your account.

If you are unclear on the required steps to take from these communications, please see the below explainer guide.

We remind you to remain vigilant and keep an eye out for phishing attempts and scams. All text messages to customers will be sent from OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG. As a reminder we will not send links or request information, like passwords, in the communications we send our customers about the cyberattack.

Driver Licence

For information on the ID numbers referred to below visit our ID document numbers explained (optus.com.au)

New South Wales

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received these messages, you are not required to replace your driver licence.
NSW uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
We will keep this website up to date with the latest advice. Alternatively, the NSW government offers you the following advice. Optus breach | Service NSW

Cyberattack update: Confirming only the licence number on your Driver Licence was exposed, not the card number. Your State or Territory government will provide advice on any action that you may need to take via their website.

Cyberattack follow up: Further to our communications on Sunday we wish to confirm NSW uses a national Document Verification Service (DVS) that means both your driver licence number and card number are required to verify your identity. As only your driver licence number has been exposed the NSW Gov advises you do not need to replace.

ACT

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received these messages, you are not required to replace your driver licence.
The ACT uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
We will keep this website up to date with the latest advice. Alternatively, the ACT government offers you the following advice. Article Detail (act.gov.au)

Cyberattack follow up: Further to our communications on Sunday we wish to confirm ACT uses a national Document Verification Service (DVS) that means both your driver licence number and card number are required to verify your identity. As only your driver licence number has been exposed the ACT Gov advises you do not need to replace.

Northern Territory

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed.
The NT uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
For more information and advice on any action that you may need to take, please view the guidance on the NT government’s official website Article | Northern Territory Government Newsroom

Tasmania

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed.
Tasmania uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
For more information and advice on any action that you may need to take, please view the guidance on the Tasmanian government’s official website Impacted by the recent Optus cyberattack | Service Tasmania

South Australia

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed.
SA uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
For more information and advice on any action that you may need to take, please view the guidance on the SA government’s official website Service SA - Optus Data Breach

Western Australia

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed.
WA uses the national Document Verification Service (DVS) which means both your driver licence number and your driver licence card number are required to verify your identity.
Your driver licence number alone cannot be used to confirm your identity with DVS without the card number.
For more information and advice on any action that you may need to take, please view the guidance on the WA government’s official website Advice for DoT customers impacted by the Optus data breach (transport.wa.gov.au)

Queensland

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed.
For more information and advice on any action that you may need to take, please view the guidance on the Queensland government’s official website Have you received Optus data breach communication? | Transport and motoring | Queensland Government (www.qld.gov.au)

Victoria

All states – Incomplete Information

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, only the licence number on your Driver Licence was exposed however this exposed number was incomplete or invalid.
For more information, please refer to your local State of Territory government website. Links to each can be found here on our Driver licence information page.

Other Data exposed

All states – personal information exposed

All text messages to customers will be sent from either: OPTUS, OPTUS MSG, OPTUSMSG or OPTUS_MSG
If you received this message, no ID document numbers or details related to your identification documents (such as licence, Medicare or passport numbers) have been exposed.
However, your name, date of birth, email, phone number and/or mailing address have been exposed.
You do not need to replace any form of identification.
For further advice and guidance on staying vigilant and protecting yourself against cyber security risks, view our Cyber security resources page.