ID document numbers explained
A subset of customers will have had ID document numbers exposed, such as Medicare, Driver Licence or other documents that would have been used to form 100 points of ID. Customers affected will be notified directly with the exact information that has been exposed.
To those that have been contacted, rest assured no photo identification was exposed – only the identification number/s.
Below is a reference guide to help you understand the ID information that was potentially exposed.
Driver Licence
Depending on your State or Territory, DVS identification verification systems may require information that is contained in two separate fields on your driver licence. One field is your driver licence number, and the other field is your licence card number. These are two separate numbers.
It is important to understand the difference between these two fields as the action you may need to take varies per state or territory.
For any action you may need to take relating to the replacement of your driver licence, visit our updating your driver licence help & support page.
Medicare Card
For any action you may need to take relating to the replacement of your Medicare card, visit our Medicare card number information help & support page.
Passport
If Optus has advised you that your passport number was exposed, visit our Passport information help & support page for specific details on any action required.
Photo ID Card/Proof of Age Card
For any action you may need to take relating to the replacement of your Photo ID Card or Proof of Age card, visit our Proof of Identity card information help & support page.
This card may go by another name, as they vary from state to state.
Pensioner Card
We are in the process of contacting customers who have had their Pensioner Concession Card document number exposed.