Proof of Identity card information

If Optus has advised that either your card number or ID number on your Photo Card has been exposed:

The NSW Government has advised that this card is used for in-person identity verification only, such as when entering a pub or club, and does not validate via the Document Verification Service (DVS). As a result, you do not need to replace your Photo Card.

For any questions about NSW Government issued identity credential replacements call the ID Support NSW team on 1800 001 040 (Mon-Fri 9am to 5pm).

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Photo Card number (for example, too many or too few numbers were included). Please also note, a copy of your Photo Card, including your image was not exposed.

As a result, you do not need to replace your Photo Card.

If Optus has advised that either your card number or ID number on your Proof of Identity Card has been exposed:

We’ve been working closely with the ACT Government to support customers with an affected Proof of Identity Card following the data breach, including putting in place a remediation process.

If either your customer or card number on your Proof of Identity Card was exposed, you are strongly encouraged to apply for a replacement Proof of Age Card.

Access Canberra has established a dedicated team to support impacted customers to obtain a new Proof of Identity Card. To access this priority service, contact the Access Canberra Resolution and Support Team by calling 13 22 81 and selecting option one, Monday to Friday from 9am to 4.30pm. 

The fee for a replacement Proof of Identity Card is $7. Optus will apply an automatic credit to your next bill or invoice, to cover this cost.

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Proof of Identity Card number (for example, too many or too few numbers were included). Please also note, a copy of your Proof of Identity Card, including your image was not exposed.

As a result, you do not need to replace your Proof of Identity Card.

If Optus has advised that either your card number or ID number on your Photo Identification/Proof of Age Card has been exposed:

We have been working closely with the Queensland Government to support customers who have had the customer reference number on their Photo Identification/Proof of Age Card exposed.

The Queensland Government can help you replace your Photo Identification/Proof of Age Card. Information on how to get a replacement Queensland Photo Identification/Proof of Age Card can be found at tmr.qld.gov.au. If you now also have a driver licence with the same customer reference number you are able to replace that at the same time, if you choose.

If you have already applied to replace your Photo Identification/Proof of Age Card since the incident occurred, no further action in relation to your Photo Identification/Proof of Age Card is required.

Please note, given the current circumstances, there may be delays in receiving your new Photo Identification/Proof of Age Card. We encourage you to remain vigilant in the meantime.

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Photo Identification/Proof of Age Card customer reference number (for example, too many or too few numbers were included). Please also note, a copy of your Photo Identification/Proof of Age Card, including your image was not exposed.  

As a result, you do not need to replace your Proof of Identity Card.

If Optus has advised that either your card number or ID number on your Proof of Age Card has been exposed:

We’ve been working closely with the Victorian Government to support customers with an affected Proof of Age Card following the data breach. Please note, a copy of your Proof of Age Card including your image was not exposed.

For information and instructions on how to report that your Proof of Age Card has been exposed, please go to Liquor licensing | Victorian Government (www.vic.gov.au).

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Proof of Age Card number (for example, too many or too few numbers were included). Please also note, a copy of your Proof of Age Card, including your image was not exposed.

As a result, you do not need to replace your Proof of Age Card.

If Optus has advised that either your card number or ID number on your Proof of Age Card has been exposed:  

We’ve been working closely with the SA Government to support customers with an affected Proof of Age Card following the data breach, including putting in place a remediation process.

If the ID number on your Proof of Age Card was exposed, you are strongly encouraged to apply for a replacement Proof of Age Card through a Service SA centre. 

The SA Government will waive your Proof of Age Card replacement cost.

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Proof of Age Card number (for example, too many or too few numbers were included). Please also note, a copy of your Proof of Age Card, including your image was not exposed. 

For more information, please check the online guidance from the SA Government’s official website or Proof of Age Card issuing office.

If Optus has advised that either your card number or ID number on your Photo Card has been exposed:

The WA Government and Optus will support customers with an affected WA Photo Card following the data breach, including putting in place a remediation process. 

If one of the numbers on your Photo Card was exposed, you are strongly encouraged to apply for a replacement Photo Card number by visiting a Driver and Vehicle Services centre, regional Department of Transport office or agent.  

You will need to complete an Application for Photo Card (PC1) form, which can be downloaded from the Department of Transport’s website www.transport.wa.gov.au and attend in person to submit your application and provide proof of your identity.

There will be no fee charged to change your replacement Photo Card issued.

For any questions about WA Government issued identity credential replacements please call the Customer Contact Centre on 13 11 56 (Mon-Fri 7am to 6pm).

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Photo Card number (for example, too many or too few numbers were included). Please also note, a copy of your Photo Card, including your image was not exposed.

As a result, you do not need to replace your Photo Card.

If Optus has advised that either your card number or ID number on your Personal Information Card has been exposed:

We’ve been working closely with the Tasmanian Government to support customers with an affected Personal Information Card (Photo ID) following the data breach, including putting in place a remediation process.

If one of the numbers on your Personal Information Card (Photo ID) was exposed, you are strongly encouraged to apply for a replacement Personal Information Card (Photo ID) through a Service Tasmania Service Centre. You will require your current Personal Information Card (Photo ID) or other form of evidence of identification, and a copy of your Optus data breach communication.

The Tasmanian Government will waive your Personal Information Card (Photo ID) replacement cost. 

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Personal Information Card (Photo ID) number (for example, too many or too few numbers were included). Please also note, a copy of your Personal Information Card (Photo ID), including your image was not exposed.

For more information, please check the online guidance from the TAS Government’s official website or Personal Information Card (Photo ID) issuing office.

If Optus has advised that either your card number or ID number on your Evidence of Age Card has been exposed:

We’ve been working closely with the NT Government to support customers with an affected Evidence of Age Card following the data breach, including putting in place a remediation process.

Your Evidence of Age Card is used for in-person identification only. As a result, you do not need to replace it.

If you still have concerns about your card, you can contact the NT Motor Vehicle Registry on 1300 654 628 (Mon-Fri 8am to 4pm) or visit your nearest registry.

If Optus has advised that ‘incomplete information’ has been exposed:

The information exposed does not meet the format of a proper Evidence of Age Card number (for example, too many or too few numbers were included). Please also note, a copy of your Evidence of Age Card, including your image was not exposed.

For more information, please check the online guidance from the NT Government’s official website or Evidence of Age Card issuing office.