Here's a list of all nbn plans that are impacted by the WiFi Secure shutdown. Unsure what plan you're on? View your plan details here.
| Plan Name | Plan ID |
| Internet Family Entertainer (Aug23) | 36795894 |
| Internet Family Entertainer (Feb 22) | 35489704 |
| Internet Family Entertainer Fast (Aug23) | 36777954 |
| Internet Family Entertainer Fast (Feb 22) | 35489714 |
| Internet Family Entertainer Superfast (Aug23) | 36779664 |
| Internet Family Entertainer Superfast (Oct22) | 35929694 |
| Internet Family Entertainer Ultrafast (Aug23) | 36781204 |
| Internet Family Entertainer Ultrafast (Oct22) | 35931234 |
| Internet Ultimate (Aug21) | 35287694 |
| Internet Ultimate (Nov 20) | 33500883 |
| Internet Ultimate 100 (Nov 20) | 33500913 |
| Internet Ultimate Fast (Aug21) | 35287724 |
| Optus Plus Family Entertainer Fast nbn (Aug23) | 36788144 |
| Optus Plus Family Entertainer Fast nbn (Mar 22) | 33796733 |
| Optus Plus Family Entertainer nbn (Aug23) | 36794294 |
| Optus Plus Family Entertainer nbn (Mar 22) | 33796673 |
| Optus Plus Family Entertainer nbn (new May23) | 36713144 |
| Optus Plus Family Entertainer SF nbn (Aug23) | 36789924 |
| Optus Plus Family Entertainer SF nbn (Oct22) | 36090074 |
| Optus Plus Family Entertainer UF nbn (Aug23) | 36791344 |
| Optus Plus Family Entertainer UF nbn (Oct22) | 36090084 |
| Optus Plus Ultimate Fast nbn (new Mar 22) | 33828263 |
| Optus Plus Ultimate nbn (new Mar 22) | 33829413 |
| Optus Plus Family Entertainer Fast nbn (Jul24-FC) | 37603784 |
| Optus Plus Family Entertainer nbn (Sep23) | 36945104 |
| Internet Family Entertainer Fast (Jul24-FC) | 37600364 |
| Internet Family Entertainer (new May23) | 36695434 |
| Internet Family Entertainer (Sep23) | 36940634 |
| Business Internet 100/40 Professional (Aug23) | 36856914 |
| Business Internet 50/20 Professional (Aug23) | 36858274 |
| Business Internet Plus 100/40 Professional (Nov22) | 36097554 |
| Business Internet Plus 50/20 Professional (Mar23) | 36238264 |
| Business Internet Plus SF Professional (Mar23) | 36238374 |
| Business Internet Plus UF Professional (Mar23) | 36239774 |
| Business Internet SF Professional (Aug23) | 36859664 |
| Business Internet UF Professional (Aug23) | 36860994 |
| Optus Plus Business Internet 100/40 Prof (Nov23) | 37034604 |
| Optus Plus Business Internet 50/20 Prof (Nov23) | 37032524 |
| Optus Plus Business Internet SF Prof (Nov23) | 37036224 |
| Optus Plus Business Internet UF Prof (Nov23) | 37037844 |
| Optus Plus Business Internet 500/200 Prof (Nov23) | 37234544 |
| Optus Plus Business Internet 1000/400 Prof (Nov23) | 37234554 |
| Optus Plus Business Internet 250/100 Prof (Nov23) | 37234534 |
| Business Internet 500/200 Professional (Nov23) | 37243954 |
| Business Internet 1000/400 Professional (Nov23) | 37243964 |
| Business Internet 250/100 Professional (Nov23) | 37243894 |
What are my next steps?
To discuss the options we have available to you, or if you have any questions about this change, please contact us via My Optus app or call 133 937. For Business customers, please call 133343.
If you are on one of the listed plans above and want to change or cancel your plan before 18 March 2026 because of this change, we'll waive any applicable cancellation fees (including waiving the requirement to pay out any applicable remaining device payments). However, any other outstanding fees (such as any remaining access fees) will apply.
If we don't hear from you, your monthly access fee will continue to apply from your next payment cycle.
Do I need to reboot my modem when WiFi Secure is removed from my account?
I’m currently under financial stress, is there a hardship process?
Will inclusions in my plan change?
Is there an alternative product recommended to replace WiFi Secure?
Is there another plan that could suit me better?
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