All Optus Consumer and Business (excluding Enterprise) customers across all plans are able to access Optus ScamWise.

To access Optus ScamWise, you must download and log into the latest version of My Optus app.

Note. Mobile Broadband customers are not eligible.

There are three entry points for Optus ScamWise within My Optus app:

1. A tile on the 'For You' home screen
2. On the Network features carousel
3. Security & settings
   

Once you click on any of the entry points, you'll be taken to the Optus ScamWise screen.

From there, you can:

• See how many scam SMS' and calls Optus are blocking on a weekly basis
• Help report suspicious SMS' by sharing them with Optus
• See trending reported SMS scams
• Share the highest trending reported scams with family and friends
  
  

You'll be presented with the scam SMS' and calls blocked across the entire Optus network clearly on the Optus ScamWise screen:

• This data will be shown and updated regularly
• The data is not clickable, it is a static page
  
  

Report suspicious SMS' by copying and pasting them into My Optus app.

Do this straight from the Optus ScamWise screen by:

1. Clicking the Report a suspicious SMS button
2. Paste the suspected SMS scam content into the text box
3. Click Submit
   

Once you submit the SMS, you'll be shown a 'Thank you' message.

What happens next?

The SMS content will be stored in an encrypted database and reviewed by Optus. SMS' identified as a scam will have the number and any relevant URLs blocked on the Optus network.

To see the 3 latest trending scam SMS', scroll below the Report a suspicious SMS button on the Optus ScamWise screen:

• The Trending Scam Report helps you know which scams to be on the lookout for
• We'll share the top most-reported scams on a regular basis
• The trending scams are based on SMS' from customers who have reported them through My Optus app
• They're displayed as images and won't contain clickable links
• You can click Share with others to send as an image to family and friends
  
  

Am I safe from scams now?

No. Optus can't stop all suspicious SMS' or calls reaching you, so you're encouraged to remain vigilant.

Why am I still receiving scam SMS' and calls if Optus can block them?

Scammers react quickly and constantly adapt to new technology, making it difficult for Optus to identify and block every single scam. This is why we need your help to report suspicious SMS, so we can continue to protect you and the Optus community.

How is Optus blocking scam SMS' and calls?

Optus has many systems and processes in place across the mobile network to identify and blocks scam calls and SMS', including:

• Sender and Caller IDs
• Suspicious keywords
• Volumes of calls and SMS'
• Suspicious calling and SMS patterns
• Location
  
  

Will you store my data when I report an SMS?

We only store the content of the SMS provided, nothing else.

What about reporting scam calls?

Optus ScamWise doesn't allow the reporting of scam calls in My Optus app yet. However, you can report suspicious calls and / or phone numbers to the Australian government at ScamWatch.

I don't have an Optus Mobile but can still see Optus ScamWise. Can I use it?

If you don't have an Optus Mobile service but have Optus nbn, you'll still be able to see Optus ScamWise and the related features in My Optus app.

However, if you report a suspicious SMS you received, it'll be sent to Optus. You may wish to report it to your current Mobile service provider as well.