To view your current Optus bill, see How to view your Optus bill.

Important: If you're on an Automatic Payment plan, you won't receive a monthly bill. Instead, you'll have a set monthly payment that is automatically paid at the start of your payment cycle. To view your payment history (tax invoice), see Your tax invoice explained.

If you've missed your due date, we suggest making a payment as soon as you can to get your account back on track.

We have a number of easy ways to pay your bill. Check them all out here.

If you need more time to pay, see how to request more time to pay.

If you're experiencing financial hardship, see how we can help here or reach out to us to discuss your options.

You'll need to keep your bills on track to continue enjoying your services and to avoid them being restricted, suspended or your account cancelled.

If your services have been restricted, you won't be able to make any calls, send SMS/MMS or use data on any mobile device(s) or home internet service(s) attached to your account. Any device charges will continue.

If your services are suspended, you won't be able to make or receive calls, send or receive SMS/MMS or use data on any mobile device(s) or home internet services(s) attached to your account. Any device charges will continue.

If your account is cancelled, your services will stop working, and you may also permanently lose your phone numbers. If you have remaining payments, these will be included in your final bill.

Your account could also be referred to a debt collection agency, which may charge you more in recovery costs. You may also be referred to a credit reporting agency, where a default could be listed against your credit file, which could affect your ability to obtain credit in the future.

Whilst your service is restricted you won't be able to make any outgoing calls, send SMS/MMS or use data on any mobile device(s) attached to your account. Any device charges will continue.

To remove the limitations from your account, you'll need to pay your bill.

Check out all the ways to pay your bill here.

Note: You'll need to get your account up to date soon to avoid being suspended. If your services are suspended you won't be able to make or receive calls, send or receive SMS/MMS or use data on any mobile device(s) attached to your account.

Whilst your service is suspended, you won't be able to make or receive calls, send or receive SMS/MMS or use data on any mobile device(s) attached to your account. Any device charges will continue.

To remove the limitations from your account, you'll need to check your details and put through your payment again.

Check out all the ways to pay your bill here.

Note: You'll need to get your account up to date as soon as possible to avoid your account being cancelled.

We're here to help, so if you need some help making your payment, visit our financial hardship page and reach out to us today.

Once we've received payment, your account will be up to date, and your service(s) should be up and running within 4 hours.

If your account has been cancelled, your services will stop working, and you may also permanently lose your phone numbers. If you have Device Protect Insurance, this would've also ended. We'll let you know when there are changes to your insurance cover.

If you have remaining payments, these will be included in your payment request sent to your email.

Your final bill would've been sent to you the same way you receive your monthly bill. If you can't find it, you can download another copy by logging into My Account or getting in touch with us.

If your account has been cancelled and you don't pay your remaining payments for your account, you may be referred to a debt collection and a credit reporting agency.

If your account is referred to a debt collection agency, you may be charged additional recovery costs. You may also be referred to a credit reporting agency, where a default could be listed against your credit file, which could affect your ability to obtain credit in the future.

If Device Protect Insurance is included in your monthly bill, then failure to pay your account will impact your ongoing insurance.

You can check if you have Device Protect Insurance using your phone in My Optus app or contact us here.

If you've missed your payment for your arrangement or extension with us, you'll need to pay your total remaining amount. If you've got any active service(s) these may also be restricted. When your service is restricted, you won't be able to make any outgoing calls, send SMS/MMS or use data on any mobile device(s) attached to your account.

You can easily make your payment by logging into My Account, calling us on 1300 309 309 or using your phone in My Optus app (if you have an active service).