We’re making changes to the prices and data inclusions to some of our mobile plans

We are here to keep Australians connected and are committed to investing in the coverage and reliability of our network, as well as improving our customer service.

What's changing?

From 18 May 2026, we’re refreshing some of our Optus Choice and Choice Plus plans. This means there’ll be a $5 increase to the monthly charge for selected plans. We’ll also be including additional data ranging from 10GB to 80GB (depending on the plan). We're reaching out to impacted customers via email or SMS to let them know about the change.

The list of impacted plans with changes to pricing and data allowance can be seen in the Plan change table below.

Note. This change will not affect any other inclusions, add-ons, special discounts, bonus data or other promotions which you may have on your plan(s).

If you are on an impacted plan, your plan(s) will continue to include the following benefits:

• 5G access
  Customers with a compatible device have access to Optus’ expanding 5G network in more selected areas (excluding NT). Check our network coverage.
  
  
• No excess data charges
  No surprise data charges – you can keep using your service even if you reach your data limit (your speed will just be slowed).
  
  
• No lock-in contracts
  Flexibility to change your plan once a month. If you decide to change your plan, any discounts or promotions that you are receiving on your current plan may no longer apply.
  
  
• 24/7 support with My Optus app 
  Manage your services and access 24/7 messaging support through My Optus app.

Customer support

If you have any questions or want to discuss your options, get in touch with our team by messaging us 24/7 in My Optus app or calling us on 133 937. For business inquiries, please call 133 343 or reach out to your Account Manager.

We also understand that there are times when our customers may face financial hardship or other challenging circumstances. We are here to do everything we can to keep you connected.

• Financial hardship can affect any of us, often at times when we least expect. If you're unable to make a payment to Optus due to financial hardship, we encourage you to reach out to us. Please visit our Payment Assistance page for further information. 
• We also have a Specialist Care team to help vulnerable customers stay connected.  We recognise that numerous factors can lead to vulnerability, including major life changes, the loss of loved ones, health issues, and natural disasters, among others. The Optus Specialist Care team is here to help.