We're making changes to our Optus Family mobile plans

Here's what you need to know

At Optus, we're committed to keeping Australians connected in the moments that matter, while continuing to offer choice and great value.

We've been investing in our network to roll out Australia's fastest 5G, creating innovative Living Network tools that put you in control, providing access to exclusive content, and enabling our new subscription management service, SubHub, that allows you to save on everyday costs like your Netflix subscription.

Our ongoing investment in better and new services, the growing usage of our network, and the widespread cost of inflation also experienced by Optus, means we've made the difficult decision to increase the price of our mobile plans.

What's changing?

From 29 September 2022, the price of selected Optus Family mobile plans will increase by $16 per month. For these plans, we'll also be adding additional data to provide more value, increasing your total data inclusion to 320GB to share across SIMs on your Family plan.

Don't worry, if you have existing discounts, add-ons, bonus data or other promotions, these will still apply to your account.

We're communicating directly to our customers who will have this change to their plan, by email or SMS. Our emails will outline what it means for you. If you're getting an SMS from us, we may be having trouble emailing you. To keep in touch with Optus you can update your email details here.

Ways to save with Optus

At this time, we know that saving money is important and we have developed a range of options that will help you do this across all of your communication and streaming products and services. Here are some ways to save that many of our customers are taking advantage of:

Save on your subscription services: If you bundle your favourite subscriptions on Optus SubHub, you can save up to 10% on each eligible subscription, including your existing Netflix subscription. This could save you over $6 per month if you bundle 6 subscriptions.
Save on a new 5G device: Get the latest 5G phone at the best price. If you see a better price on a 5G phone, we'll match it with our 5G Phone Price Match Guarantee. We also have a range of device deals to help you save. Contact us to discuss your options.
Save on upfront costs: If you buy a new phone with OptusPay, you can pay it off over 12, 24 or 36 months, completely interest free. No need to pay the full amount upfront, leaving more money in your pocket when you buy.
Save when you travel and roam overseas: If you travel regularly, we've lowered our roaming costs by 50%, and are now only $5/5GB per day if you switch to one of our new Choice Plus subscription plans.

What are my next steps?

Our goal is to make this change as seamless as possible. You don't need to do anything. From 29 September 2022 changes will be visible in My Optus app and your new monthly plan fee will apply from your next bill following the price change date.

What are my options?

We have a range of mobile plans to suit many needs and budgets. If you'd like to explore other plans that could be right for you, or if you have any questions about this change, get in touch with our team in My Optus app or by calling 1800 502 375.

If you want to change or cancel your plan, please contact us via My Optus app or call before the price change date for your impacted plan.

If we don't hear from you, your new monthly plan fee will apply from your next bill following the price change date.