We're making changes to our Optus Family mobile plans

Here's what you need to know

At Optus, we're committed to keeping Australian businesses connected, while continuing to offer choice and great value.

We've been investing in our network to roll out Australia's fastest 5G, providing support through our teams of business specialists, and continuing to provide great mobile plans with more inclusions than before.

Our ongoing investment in better and new services, the growing usage of our network, and the widespread cost of inflation also experienced by Optus, means we've made the difficult decision to increase the price of our mobile plans.

What's changing?

From 29 September 2022, the price of selected Optus Family mobile plans will increase by $16 per month. For these plans, we'll also be adding additional data to provide more value, increasing your total data inclusion to 320GB to share across SIMs on your Family plan.

Note: This change will not affect any existing discounts, add-ons, bonus data or other promotions which you may have on your plans.

We're communicating directly to our customers who will have this change to their plan, by email or SMS. Our emails will outline what it means for you. If you're getting an SMS from us, we may be having trouble emailing you. To keep in touch with Optus you can update your email details here.

Ways to save with Optus

At this time we know that saving money is important and we have developed a range of options that will help you do this. Here are some ways to save that many of our customers are taking advantage of:

1. Flexible mobile solutions: Our Business Mobile Plus plans reward you with discounts of up to 34% as you add more SIMs. Adapt to the needs of your business and scale up or down with our month-to-month and no lock-in contract option.
2. Save on a new 5G device: Get the latest 5G phone for your business at the best price. If you see a better price on a 5G phone, we'll match it with our 5G Phone Price Match Guarantee to a maximum of five services. We also have a range of device deals to help you save.
3. Save on upfront costs: If you buy a new phone with OptusPay, you can pay it off over 12, 24 or 36 months, completely interest free. No need to pay the full amount upfront and ensuring you have the best tech for your business whilst also streamlining your cash flow.

What are my next steps?

Our goal is to make this change as seamless as possible. You don't need to do anything. From 29 September 2022 changes will be visible in My Optus app and your new monthly plan fee will apply from your next bill following the price change date.

What are my options?

If you have any questions about this change, get in touch with our team in My Optus app, contact your Account Manager or call 1300 550 957. If you are managed by one of our Optus Business Centres please call 1300 632 092.

If you want to change or cancel your plan, please contact us via My Optus app or call before the price change date for your impacted plan.

If you decide to change or cancel your Optus service as a result of this price increase, no contract cancellation fees apply for month-to-month plans. Any remaining device repayments must be paid in full and any device credit or discount will be forfeited.

If we don't hear from you, your new monthly plan fee will apply from your next bill following the price change date.

FAQs