If you have an eligible Optus mobile service on your account with which to share data, you will be moved from your old Shared Data Plan to our new shared data plan. This plan will cost $5 per month and will now include 5GB of data per service, which will be added to the data sharing pool used by all eligible services that share data on your account. The first month of your plan will be free, so you will not be charged for the new plan until your second bill after the change takes effect.

If your old plan included unlimited SMS, this will no longer be the case on your new plan. Your new plan SMS rate is 10c per 160 characters.

You can find more information about your new Shared Data Plan here.

We are saying goodbye to the old Shared Data Plan. To be eligible for the new 5GB Shared Data Plan you must have an eligible Optus mobile. As you don't have an eligible mobile plan on your account, your old Shared Data Plan is being cancelled.

If you would like to discuss your options, you can contact us 24/7 in My Optus app or call us on 133 937.

If you would like to change or cancel your service(s) because of this change, you can do so by contacting us on the options above before the date set out in the communication you received. If you do cancel, you won't be charged a cancellation fee.

Your ongoing data add-ons will be transferred over to your new 5GB Shared Data Plan when we move you to the new 5GB Shared Data Plan. This data will be added to your data sharing pool.

You don't need to do anything as the change will happen automatically after the date provided in the communication sent to you. The change may not happen on that exact date and could take a few weeks.

Once you've been moved to the new 5GB Shared Data Plan you'll be able to review the details in the My Optus app or My Account, with changes reflected on your next bill.

The new plan will cost $5 per month per Shared Data Plan for each service. However, the first month for your new shared data plan will be free.

A $5 discount for one month per service will appear on your bill for your next payment cycle. The discount is forfeited if you cancel or move to an ineligible plan. The plan price reverts to the standard in-market price (currently $5/month) after the 'one month on us' period. This offer is not available with other offers.

Yes, your direct debit amount will automatically update once we start charging for the new plan; it's just a case of planning for the new debit amount for the services on your account.

For more information on how to manage your direct debit payments, visit our page.

If you would like to discuss your options, you can talk to one of our experts 24/7 in My Optus app or call 133 937.

Yes. If you are moving to the new 5GB Shared Data Plan, you will still be able to share data across all eligible Mobile and Mobile Broadband plans on the same billing account.

Contact us and we can arrange a replacement SIM card for you.

Any data add-ons will be added to your new Shared Data Plan. Accessories and insurance add-ons will also carry over to the new Shared Data plan.

We understand that unexpected events and expenses can make it difficult to keep up with regular payments. If you're experiencing financial hardship, please contact us. You can read more about our financial hardship policy here.

We are saying goodbye to our old Shared Data Plans. To be eligible for the new 5GB Shared Data Plan, you must have an eligible Optus mobile with which to share data. As you don't have an eligible mobile plan on your account, your old shared data plan will be cancelled.

There is nothing you need to do. The change will happen automatically after the date provided in the communication sent to you. The change may not happen on that exact date and could take a few weeks. We will let you know if there is a significant delay in your plan being cancelled.

Once your plan is cancelled, the device in which you were using the Shared Data Plan SIM will no longer have access to our network. If you want to continue using data on that device, you will need a new data plan (from Optus or another provider) to reconnect to the network.

If you would like to keep your service, you will need to contact us prior to the date set out in your communication.

If you are currently using your Shared Data SIM in a personal medical device or security device, it will stop working when the plan is cancelled, as you will no longer have access to our network. You will need to connect the device to a new data plan with Optus or another provider. We recommend you do this prior to 8^th December 2023.

Your data add-ons will be cancelled at the same time as your Shared Data Plan.