My Optus app
- Open My Optus app
- Select Recharge from the bottom menu
- Select the Payment methods option
- Select the bin icon to remove the desired payment method
9999 SMS Menu Service
- SMS MENU to 9999
- Select the relevant option for Payment Methods
- Follow the prompts to remove a card
555 IVR Phone Menu Service
- Call 555 from your prepaid phone
- Select Option 3, then Option 5
- Follow the prompts to remove a card
Find out more here.
It's important to note that we may also automatically remove a card from your wallet if your financial institution informs us that it's no longer valid.
Furthermore, we'll automatically remove any saved payment method if you have experienced four failed AutoRecharge payments. In such cases, if you don't add a new card on the same day we inform you of its removal, your AutoRecharge will be cancelled.