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Save and manage your Prepaid payment methods

This article explains how to save and manage your Prepaid payment methods.

Saving your payment method means your card details are securely stored for easy use for payment in My Optus app, 9999 Text Menu service and 555 Prepaid IVR.

My Optus app
  1. Open My Optus app
  2. Select Recharge from the bottom menu
  3. Select the Payment Methods option
  4. You have the option to add up to 3 saved payment methods as well as your default payment method

9999 Optus Menu Service

  1. Text PAYMENT to 9999
  2. Replay with option to add a new card
  3. You'll be sent a secure one-time web link to add your card

Calling 555
  1. Call 555 (free call) from your Prepaid Mobile
  2. Select the relevant option to recharge
  3. If you don't have a saved card, you'll be sent a secure one-time web link to add your card

Additionally, when recharging or setting up an AutoRecharge in My Optus app, you have the option to save a new card.

My Optus app

  1. Open My Optus app
  2. Select Recharge from the bottom menu
  3. Select the Payment methods option
  4. Select the bin icon to remove the desired payment method

9999 SMS Menu Service

  1. SMS MENU to 9999
  2. Select the relevant option for Payment Methods
  3. Follow the prompts to remove a card

555 IVR Phone Menu Service

  1. Call 555 from your prepaid phone
  2. Select Option 3, then Option 5
  3. Follow the prompts to remove a card

Find out more here.

It's important to note that we may also automatically remove a card from your wallet if your financial institution informs us that it's no longer valid.

Furthermore, we'll automatically remove any saved payment method if you have experienced four failed AutoRecharge payments. In such cases, if you don't add a new card on the same day we inform you of its removal, your AutoRecharge will be cancelled.

My Optus app

  1. Open My Optus app
  2. Select Recharge from the bottom menu
  3. Select the Payment methods option
  4. Select the payment method you wish to move to the default position

9999 SMS Menu Service

  1. SMS MENU to 9999
  2. Select the relevant option for Payment Methods
  3. Follow the prompts to change the default card

555 IVR Phone Menu Service

  1. Call 555 from your prepaid phone
  2. Select Option 3, then Option 5
  3. Follow the prompts to update your default card

Find out more here.

Related Articles

Recharge a Prepaid Mobile service

How to change your Prepaid Mobile Phone plan

Check your Prepaid phone credit, balance & expiry date

Prepaid recharge or voucher issues

Set up or cancel Prepaid AutoRecharge

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