What are the key dates for the promotional and redemption period?
Promotional period:
- Start date: 2am AEDT 11 January 2022
- End date: 11:59pm AEDT 30 January 2022
Redemption period:
- Start date: 9am AEDT 11 January 2022
- End date: 11:59pm AEDT 28 February 2022
What can I redeem with the purchase of a Samsung GS21 FE device?
Eligible customers purchasing any Samsung GS21 FE models in Australia during the promotional period can redeem one Samsung Galaxy Buds2 (white) per participating product purchased. There's a maximum of five claims per account.
For more information visit: https://www.samsung.com/au/offer/galaxy-s21-fe-offer-optus/terms.
Do I need to sign for delivery?
The Samsung Galaxy Buds2 (white) will be delivered to the mailing address submitted at the time of redemption. If you are not able to sign for the delivery, a parcel collection card will be left at the nominated delivery address. The gift will then be delivered to a local Australia Post Office for collection.
What if I need to make a warranty claim?
You can refer to the warranty card along with the setup guide provided with the delivery of the Samsung gift. You can also contact Samsung on 1300 362 603.
What if I have a query regarding the delivery or redemption of the Samsung Galaxy Buds2 device?
For queries relating to your claim submission or status:
- Email: au@samsung.com
- Phone: 1300 362 603 > Option 5
For queries relating to the delivery of your Samsung Galaxy Buds2 device:
- Email: onlinesupport@samsung.com
- Phone: 1300 362 603 > Option 9 > Option 4
Note. The opening times are Monday to Sunday from 8am to 6pm AEDT.