Poor picture quality troubleshooting: Fetch

This article will help if you are experiencing poor picture quality for both Free-to-Air and streaming content such as Fetch channels and catch up TV on Fetch. Separate troubleshooting is available if your picture issues are specific to Free-to-Air channels or streaming content.

Step 1: Check your cables

Step 2: Check your display resolution

Step 3: Reboot your Fetch box

Step 4: Try a different input port

If your TV has additional input ports (such as a spare HDMI or AV port), try connecting your set top box via a different port. You may need to select the new input on your TV by pressing the Input/Source on your TV or Fetch remote control.

If this resolves the problem, you have identified an issue with the ports on your TV. Consult your TV user guide or manufacturer’s support site for further assistance.

If you don't have additional ports or this didn't solve the problem, go to the next step.

Step 5: Try different cables

Step 6: Try a different TV

If you have another TV, try connecting the Fetch box to it.

If this resolves the problem, you have identified there may be a problem with your TV. Consult your TV user guide or manufacturer’s support site for further assistance.

If the problem persists or you do not have a spare TV, contact us and we'll help you out. If you're not with Optus for your Fetch TV service, please contact your service provider for further assistance.

Call us on 13 13 44