Optus @Home assists in the following ways:

• Allows you to perform service checks relating to your fixed connection & WiFi
• Shows how popular sites across Australia are performing right now on your network connection
• Let’s you view the connected devices on your home network
• Reset your connection by logging in to your modem and rebooting it through the app
• Understand performance issues
• Provides tips & general troubleshooting advice

Optus @Home allows you to optimise your home internet experience from your mobile device, without having to contact Optus Technical Support for assistance. 

Back to Top

To provide support and tips, Optus @Home collects the following types of information;

• Connected device information to analyse the number of devices connected, bandwidth requirement for each device to determine capacity reached or exceeded
• Home network information (e.g. WiFi signal strength)
• Connection information (e.g. in the background the app looks at speed, latency etc). The app looks to determine quality of the service by checking if it's impacted by general load issues or network congestion
• Service information from various internet sites

Back to Top

How do I understand the speed of my home internet?
Rather than just looking at speed, Optus @Home is focused on providing information about the suitability of the network to perform key service tasks like browsing, streaming HD video or gaming.

Providing the ability to measure speed alone, only tells part of the story on the performance of your home network.

Who do I contact about the results in the Optus @Home app?
Make sure you’ve followed the ‘tips’ provided in Optus @Home before contacting us, as these may resolve your issue.

• If your fixed internet connection is with Optus, use the ‘Live Chat’ option displayed within the Optus @Home app
• If your fixed internet is with another provider you’ll need to contact your service provider

Back to Top